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What is Proctorio and how does it work?

Proctorio is an online proctoring system integrated into Sakai that is used in some classes to ensure a fair testing environment.

Exams that use Proctorio are labeled "Proctorio required" in Sakai.

• On these exams, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.
• Proctorio also limits their ability to use other materials or to share exam content with others.

After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.

What you need to use Proctorio

Equipment and software required for Instructors

• Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - You cannot use a smartphone or tablet.

• Google Chrome browser - Chrome is the only supported browser for using Proctorio on Sakai - download Chrome browser
• Proctorio extension for Chrome – download Proctorio extension

If you do not have access to the required equipment:

• Notify your instructor as soon as possible and at least 2 weeks before the first proctored exam.
• Loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment. Laptops may be checked out for the whole semester. Submit the Computer Request Form to request a loaner laptop for proctored online testing.

What you need to do to prepare

Request Proctorio

• Proctorio is enabled by request on a per site basis in Sakai. Please submit your request well in advance of the start of class.

Requests to use Proctorio for Spring 2022 are due by December 10, 2021.

• Plan where you will take your exams.
  • You'll need a quiet and private area where you will not be disturbed.
  • You'll also need good lighting on your face. Avoid having a bright light or window behind you.

Prepare your computer

• Download and install Google Chrome browser (if you don't already have it).

1. Open Chrome
2. Visit getproctorio.com
3. Follow the on-screen prompts to add the extension to Chrome.

• Make sure your webcam and microphone work in Chrome.
  • Go to webcamtests.com and click "Test my cam"
  • Go to onlinemictest.com and click the play button (triangle in black box). Say something. If the lines move when you talk, your mic is working.

• Multiple monitors are not allowed for proctored testing. You'll need to disable or unplug any additional monitors before starting your test.

How to start your exam

Are you ready?

• Make sure you are in a quiet and private place where you will not be disturbed, with good lighting on your face.

• You must use a computer or laptop (Windows, MacOS, Linux, or Chromebook) with a webcam and microphone. You cannot use a smartphone or tablet.

• Make sure you followed the steps to Prepare your computer.

• Have your Durham Tech ID or other photo ID available. You may be asked to show it to confirm that it's you and not someone else taking your exam.

• Put away all other items such as papers, books, devices, etc. (unless specifically allowed by your instructor).

• Be prepared to sit through the whole exam without leaving your computer. (Get comfortable and go to the restroom before you start!)

To start your exam

1. Close ALL programs on your computer except Chrome. In Chrome, make sure you have only one tab open.
2. Log in to Sakai, go into your course, and click the link to the test or exam. (The link may be in Tests & Quizzes or in Lessons, depending on how your instructor set things up.) The link will be labeled "Proctorio required" if the exam will use remote proctoring.
3. Once you click the exam link, Proctorio will start automatically.
4. If you did not install the Proctorio extension already, you will be prompted to install it now.
5. You will be taken through a series of pre-checks to ensure that your equipment is compatible and working. This should take just a minute or two. The test timer is not running during pre-checks.
6. On the "Before you Begin" page, read through the information about what's recorded and what is/isn't allowed during the exam.
7. At the bottom of the page, if you see a Fix errors to continue button, Proctorio has detected issues such as alternate browsers or multiple monitors. Select the button and follow the instructions to resolve.
8. When you see a Start exam pre-checks button at the bottom of the page, select it to proceed.
9. Your browser may ask for permission to access your camera and microphone. You must click ALLOW to continue.
10. You will be asked to share your screen. Select the image that represents your screen, then click Share.
11. You may also be required to show your student ID card or other photo ID.
12. Once you’ve made it through the pre-checks, you are ready to go and can being taking your exam. Good luck!

Technical support

If you need assistance before or during your exam, Proctorio support is available 24/7.

If you cannot get into your exam

• Visit chat.proctorio.com to begin a LIVE CHAT with Proctorio tech support.
• Or you can email support@proctorio.com

If you have a problem while in the exam

• Click the chat option in the Proctorio tools panel, as shown below.

You can also contact sakaihelp@durhamtech.edu for general questions or assistance.

Privacy and data security

Proctorio has built-in protections to ensure privacy and security of student data.

• Proctorio works using a Chrome browser extension that you install on your computer. Proctorio has access to the Chrome browser only and cannot access files stored on your computer or change settings on your computer.
• Proctorio runs only during a proctored exam. It stops running and stops recording when you submit your exam.
• After a proctored exam, you can choose to disable or remove Proctorio's browser extension if you like.
• All data is encrypted before transfer to Proctorio's systems and remains encrypted on Proctorio's systems.
• Proctorio uses Zero-Knowledge Encryption, which means Proctorio employees cannot access encrypted data on their systems.
• Only the instructor (and their supervisor or Sakai support staff, if needed) can "unlock" and view encrypted student data.

Proctorio has been certified by The IKeepSafe Coalition for meeting the highest data security and privacy standards. Proctorio is FERPA compliant (proctorio.com/ferpa) and GDPR compliant (proctorio.com/gdpr).

For more details, see Proctorio Privacy and Proctorio Data Security.

Also see the Privacy FAQs section below.

Cost

Durham Tech students are not charged any additional fees to use Proctorio.

Accessibility

There may be limitations in Proctorio’s accessibility for students who utilize screen readers and/or keyboard navigation. If you have concerns about your ability to use Proctorio, please contact Durham Tech's Accessibility Services office well ahead of any exams to discuss accommodations.

FAQs

General FAQs

Why do I have to use Proctorio?

• For some courses, proctored testing is needed to validate that students can demonstrate the course learning outcomes. Without proctoring, some students may be tempted to cheat. For an in-person class, your instructor is in the room and serves as proctor; Proctorio automates this function for online tests. Increasingly, external accrediting bodies expect (and for some programs, require) colleges to use proctoring to ensure the academic integrity of online testing.

Do all classes use Proctorio?

• No, only selected classes use Proctorio and in those classes, it may be used for certain tests and not others, as determined by your instructor. If a test or exam uses Proctorio, you will see "Proctorio required" on the test link.

Is anyone watching me while I take my exam?

• No. When you take an exam that uses Proctorio, you will be recorded via your webcam and microphone, assuming the standard settings are used for your class. There is no person observing you in real time. The recording can be viewed only by your instructor (and by their supervisor or Sakai support staff, if needed).

Why do I have to show my ID?

• Depending on the settings for your particular exam, you may be required to show your Durham Tech ID card (or other current photo ID) before starting your proctored exam. This is to confirm that it's you and not someone else taking your exam.

What activities are flagged as "suspicious"?

• Proctorio's automated software analyzes recorded test sessions for suspicious activity that may indicate academic dishonesty. The fact that the software raises a flag does NOT guarantee that an infraction actually took place. It simply alerts an instructor that something occurred during the test session that they may want to review. It is up to the instructor to review any flags and to decide how to proceed. Some scenarios that could raise flags are:
  • Student walks away from their computer during a test
  • Student looks away from their screen for an extended period of time
  • Student uses their phone
  • Student opens additional webpages / resources on their computer that are not allowed
  • Student appears to be talking to someone
  • Unknown noises are detected

Who decides if it's cheating?

• Proctorio does not make decisions about whether or not cheating occurred. Proctorio provides a summary of your activity during the test to your instructor, with flags indicating areas they may want to take a look at. It is up to your instructor to review this information and to determine whether cheating occurred.

Privacy FAQs

What data does Proctorio access?

• Proctorio uses the camera and microphone on your device to record the environment you are testing in. Proctorio also requires you to share your screen so that it can record the activity on your computer screen while you take the exam. Proctorio requires access to Chrome browser to operate, and it has access to your browser through the Proctorio extension. Proctorio cannot access files stored on your computer or change settings on your computer.

Can I turn off or uninstall the Proctorio extension when I am not using it for an exam?

• Yes. See Google's info on installing and managing extensions in Chrome to learn how to turn off or uninstall an extension. Please note that you will need to turn it back on or reinstall it if you take another exam that uses Proctorio.

How is the information captured by Proctorio used?

• Proctorio shares recordings it captures with your instructor. Your instructor may review this information to determine if any cheating has occurred.

Who can view recordings of my exam?

• Only your instructor (and their supervisor or Sakai support staff, if needed) can view recordings. Recordings are encrypted on Proctorio's system and cannot be viewed by Proctorio employees.

What happens to the recordings after an exam? Are they retained for a certain period of time?

• Recordings are stored for 180 days after the last attempt.

Does Proctorio sell the information it collects?

• No. The information that Proctorio collects is owned by Durham Tech. Student data is never sold or rented to third parties.

Does Proctorio use facial recognition software?

• Proctorio uses facial detection software, rather than facial recognition software. Facial detection software is used to detect the presence of a face. Facial recognition or identification software is used to detect the presence of a particular person’s face. Proctorio’s software is used to determine if the camera is working and that only one person is present. Proctorio attempts to determine whether a student looks away from the exam for too long, detect if the student leaves the testing environment, and determine if a secondary face is present within the testing environment. Proctorio does not collect or store any biometric information.

How can I learn more about Proctorio and student privacy?

• Visit the Privacy and Data Security section above. Also see Proctorio Privacy and Proctorio Data Security.