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What is Proctorio and how does it work?

Proctorio is an online proctoring system integrated into Sakai that is used in some classes to ensure a fair testing environment.

Exams that use Proctorio are labeled "Proctorio required" in Sakai.

• On these exams, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.
• Proctorio also limits their ability to use other materials or to share exam content with others.

After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.

Equipment and software required for Instructors

• Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - You cannot use a smartphone or tablet.

• Google Chrome browser - Chrome is the only supported browser for using Proctorio on Sakai - download Chrome browser
• Proctorio extension for Chrome – download Proctorio extension

Technical support

Proctorio Support for instructors is only available through the Proctorio Gradebook.

You can also contact sakaihelp@durhamtech.edu for general questions or assistance.

Privacy and data security

Proctorio has built-in protections to ensure privacy and security of student data.

• Proctorio works using a Chrome browser extension that you install on your computer. Proctorio has access to the Chrome browser only and cannot access files stored on your computer or change settings on your computer.
• Proctorio runs only during a proctored exam. It stops running and stops recording when you submit your exam.
• After a proctored exam, you can choose to disable or remove Proctorio's browser extension if you like.
• All data is encrypted before transfer to Proctorio's systems and remains encrypted on Proctorio's systems.
• Proctorio uses Zero-Knowledge Encryption, which means Proctorio employees cannot access encrypted data on their systems.
• Only the instructor (and their supervisor or Sakai support staff, if needed) can "unlock" and view encrypted student data.

Proctorio has been certified by The IKeepSafe Coalition for meeting the highest data security and privacy standards. Proctorio is FERPA compliant (proctorio.com/ferpa) and GDPR compliant (proctorio.com/gdpr).

For more details, see Proctorio Privacy and Proctorio Data Security.

Also see the Privacy FAQs section below.

Accessibility

There may be limitations in Proctorio’s accessibility for students who utilize screen readers and/or keyboard navigation. If your students have concerns about their ability to use Proctorio, please direct them to contact Durham Tech's Accessibility Services office well ahead of any exams to discuss accommodations.

Proctorio's standards compliance and statement on accessibility proctorio.com/accessibility

FAQs

General FAQs

What activities are flagged as "suspicious"?

• Proctorio's automated software analyzes recorded test sessions for suspicious activity that may indicate academic dishonesty. The fact that the software raises a flag does NOT guarantee that an infraction actually took place. It simply alerts an instructor that something occurred during the test session that they may want to review. It is up to the instructor to review any flags and to decide how to proceed. Some scenarios that could raise flags are:
  • Student walks away from their computer during a test
  • Student looks away from their screen for an extended period of time
  • Student uses their phone
  • Student opens additional webpages / resources on their computer that are not allowed
  • Student appears to be talking to someone
  • Unknown noises are detected

Who decides if it's cheating?

• Proctorio does not make decisions about whether or not cheating occurred. Proctorio provides a summary of your activity during the test to your instructor, with flags indicating areas they may want to take a look at. It is up to your instructor to review this information and to determine whether cheating occurred.

Privacy FAQs

What data does Proctorio access?

• Proctorio uses the camera and microphone on your device to record the environment you are testing in. Proctorio also requires you to share your screen so that it can record the activity on your computer screen while you take the exam. Proctorio requires access to Chrome browser to operate, and it has access to your browser through the Proctorio extension. Proctorio cannot access files stored on your computer or change settings on your computer.

Can I turn off or uninstall the Proctorio extension when I am not using it for an exam?

• Yes. See Google's info on installing and managing extensions in Chrome to learn how to turn off or uninstall an extension. Please note that you will need to turn it back on or reinstall it if you take another exam that uses Proctorio.

How is the information captured by Proctorio used?

• Proctorio shares recordings it captures with your instructor. Your instructor may review this information to determine if any cheating has occurred.

Who can view recordings of my exam?

• Only your instructor (and their supervisor or Sakai support staff, if needed) can view recordings. Recordings are encrypted on Proctorio's system and cannot be viewed by Proctorio employees.

What happens to the recordings after an exam? Are they retained for a certain period of time?

• Recordings are stored for 180 days after the last attempt.

Does Proctorio sell the information it collects?

• No. The information that Proctorio collects is owned by Durham Tech. Student data is never sold or rented to third parties.

Does Proctorio use facial recognition software?

• Proctorio uses facial detection software, rather than facial recognition software. Facial detection software is used to detect the presence of a face. Facial recognition or identification software is used to detect the presence of a particular person’s face. Proctorio’s software is used to determine if the camera is working and that only one person is present. Proctorio attempts to determine whether a student looks away from the exam for too long, detect if the student leaves the testing environment, and determine if a secondary face is present within the testing environment. Proctorio does not collect or store any biometric information.

How can I learn more about Proctorio and student privacy?

• Visit the Privacy and Data Security section above. Also see Proctorio Privacy and Proctorio Data Security.