Difference between revisions of "Contact Sakai Support OLD"
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Durham Tech's Instructional Technology team can assist you with Sakai questions: <br /> | Durham Tech's Instructional Technology team can assist you with Sakai questions: <br /> | ||
* Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu] | * Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu] | ||
| − | * Phone (Mon-Fri, 8am - 5pm): 919-536-7213 - choose option 3, 4, or 5 | + | * Phone (Mon-Fri, 8am - 5pm): Call 919-536-7213 - choose option 3, 4, or 5 |
==Check with your instructor== | ==Check with your instructor== | ||
Revision as of 15:46, 12 August 2010
If you need help with Sakai, several options are available:
Contact Durham Tech's Instructional Technology team
Durham Tech's Instructional Technology team can assist you with Sakai questions:
- Email: sakaihelp@courses.durhamtech.edu
- Phone (Mon-Fri, 8am - 5pm): Call 919-536-7213 - choose option 3, 4, or 5
Check with your instructor
Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
When contacting support, please provide the following information:
- Your name
- The class you are taking that is using Sakai
- A detailed description of the problem
- A phone number where you can be reached
- Please also cc: your instructor on the email!
NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance.
