Difference between revisions of "Contact Sakai Support"

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<font color="navy">'''If you need help with Sakai, several options are available:'''</font>
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==Where do I go for help?==
  
==Contact Durham Tech's Instructional Technology team==
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If you need help with your class that’s using Sakai, several options are available:
Durham Tech's Instructional Technology team can assist you with Sakai questions: <br />
 
* Email: [mailto:sakihelp@durhamtech.edu sakaihelp@durhamtech.edu]
 
* Phone: 919-536-7213 (Mon-Fri, 8am - 5pm)
 
  
==Check with your instructor==
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==='''Check with your instructor'''===
Instructors organize their course sites differently and choose different settings.  It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
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It's important to let your instructor know if you’re having a problem that may affect your ability to complete your assignments. Instructors organize their courses differently so the answer to your question may be specific to the way they are doing things.  
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Important Reminder: Remember that during the transition to Sakai some of your courses may be on Sakai and some may be on Blackboard – so for a while you’ll be logging into both systems to access your course materials. Check with your instructor if you are unsure which system he/she is using. If you need help with Blackboard, visit: [http://tinyurl.com/dtcc-bb-help Blackboard Help for Students]
  
==When contacting support, please provide the following information:==
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===Check out the online help resources===
* Your name
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Visit the [http://tinyurl.com/dtcc-sakai-help Sakai Help for Students] resources (under construction)
* The class you are taking that is using Sakai
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* A detailed description of the problem
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===Contact Durham Tech's Instructional Technology team===
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* '''Email''':  [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu]<br>
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* '''Phone''':  919-536-7213 (Mon-Fri, 8am - 5pm)<br>
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'''When contacting support, please provide the following info:'''
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* Your first & last name
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* The class you are taking that’s using Sakai
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* A detailed description of the problem you are having
 
* A phone number where you can be reached
 
* A phone number where you can be reached
* Please also cc: your instructor on the email!  
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* Please cc: your instructor on any emails you send to the support team!  
  
 
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact the vendor for assistance.
 
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact the vendor for assistance.

Revision as of 19:48, 31 July 2012

Where do I go for help?

If you need help with your class that’s using Sakai, several options are available:

Check with your instructor

It's important to let your instructor know if you’re having a problem that may affect your ability to complete your assignments. Instructors organize their courses differently so the answer to your question may be specific to the way they are doing things. Important Reminder: Remember that during the transition to Sakai some of your courses may be on Sakai and some may be on Blackboard – so for a while you’ll be logging into both systems to access your course materials. Check with your instructor if you are unsure which system he/she is using. If you need help with Blackboard, visit: Blackboard Help for Students

Check out the online help resources

Visit the Sakai Help for Students resources (under construction)

Contact Durham Tech's Instructional Technology team

When contacting support, please provide the following info:

  • Your first & last name
  • The class you are taking that’s using Sakai
  • A detailed description of the problem you are having
  • A phone number where you can be reached
  • Please cc: your instructor on any emails you send to the support team!

NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact the vendor for assistance.