Difference between revisions of "Contact Sakai Support"

From DurhamtechWiki
Jump to navigationJump to search
Line 16: Line 16:
 
* Please also cc: your instructor on the email!  
 
* Please also cc: your instructor on the email!  
  
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact ? for assistance.
+
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact the vendor for assistance.

Revision as of 15:58, 16 May 2012

If you need help with Sakai, several options are available:

Contact Durham Tech's Instructional Technology team

Durham Tech's Instructional Technology team can assist you with Sakai questions:

Check with your instructor

Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.

When contacting support, please provide the following information:

  • Your name
  • The class you are taking that is using Sakai
  • A detailed description of the problem
  • A phone number where you can be reached
  • Please also cc: your instructor on the email!

NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact the vendor for assistance.