Difference between revisions of "Contact Sakai Support"

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* Please also cc: your instructor on the email!  
 
* Please also cc: your instructor on the email!  
  
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact rSmart for assistance.
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'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact ? for assistance.

Revision as of 15:58, 16 May 2012

If you need help with Sakai, several options are available:

Contact Durham Tech's Instructional Technology team

Durham Tech's Instructional Technology team can assist you with Sakai questions:

Check with your instructor

Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.

When contacting support, please provide the following information:

  • Your name
  • The class you are taking that is using Sakai
  • A detailed description of the problem
  • A phone number where you can be reached
  • Please also cc: your instructor on the email!

NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact ? for assistance.