Difference between revisions of "Contact Sakai Support"

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Durham Tech's Instructional Technology team can assist you with Sakai questions: <br />
 
Durham Tech's Instructional Technology team can assist you with Sakai questions: <br />
 
* Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu]
 
* Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu]
* Phone (Mon-Fri, 8am - 5pm):  Call 919-536-7213 - choose option 3, 4, or 5
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* Phone (Mon-Fri, 8am - 5pm):  Call 919-536-7213
  
 
==Check with your instructor==
 
==Check with your instructor==

Revision as of 15:55, 16 May 2012

If you need help with Sakai, several options are available:

Contact Durham Tech's Instructional Technology team

Durham Tech's Instructional Technology team can assist you with Sakai questions:

Check with your instructor

Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.

When contacting support, please provide the following information:

  • Your name
  • The class you are taking that is using Sakai
  • A detailed description of the problem
  • A phone number where you can be reached
  • Please also cc: your instructor on the email!

NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance.