Difference between revisions of "Contact Sakai Support"

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<font color="navy">'''If you need help with Sakai, several options are available:'''</font>
 
<font color="navy">'''If you need help with Sakai, several options are available:'''</font>
  
* '''Contact Durham Tech's Instructional Technology team'''   
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'''Contact Durham Tech's Instructional Technology team'''   
 
Durham Tech's Instructional Technology team can assist you with Sakai questions: <br />
 
Durham Tech's Instructional Technology team can assist you with Sakai questions: <br />
** Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu]  /  919-536-7213 - choose option 3, 4, or 5
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* Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu]  /  919-536-7213 - choose option 3, 4, or 5
** Phone (M-F, 8-5):  919-536-7213 - choose option 3, 4, or 5
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* Phone (M-F, 8-5):  919-536-7213 - choose option 3, 4, or 5
  
* '''Check with your instructor'''   
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'''Check with your instructor'''   
 
Instructors organize their course sites differently and choose different settings.  It's a good idea to ask your instructors because often the answer is specific to the way they are doing things.  It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
 
Instructors organize their course sites differently and choose different settings.  It's a good idea to ask your instructors because often the answer is specific to the way they are doing things.  It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
  
When contacting support, please include the following information:
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'''When contacting support, please provide the following information:'''
 
* Your name
 
* Your name
 
* The class you are taking that is using Sakai
 
* The class you are taking that is using Sakai
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* Please also cc: your instructor on the email!  
 
* Please also cc: your instructor on the email!  
  
NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues.  Also, please do not contact rSmart for assistance.
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'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact rSmart for assistance.

Revision as of 19:43, 12 August 2010

If you need help with Sakai, several options are available:

Contact Durham Tech's Instructional Technology team Durham Tech's Instructional Technology team can assist you with Sakai questions:

Check with your instructor Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.

When contacting support, please provide the following information:

  • Your name
  • The class you are taking that is using Sakai
  • A detailed description of the problem
  • A phone number where you can be reached
  • Please also cc: your instructor on the email!

NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance.