Difference between revisions of "Contact Sakai Support"

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To get help with Sakai, send an email to [mailto:sakaihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu]. 
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<font color="navy">'''If you need help with Sakai, several options are available:'''</font>
  
'''Please include the following in your message:'''
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* '''Contact Durham Tech's Instructional Technology team''' 
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Durham Tech's Instructional Technology team can assist you with Sakai questions: <br />
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** Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu]  /  919-536-7213 - choose option 3, 4, or 5
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** Phone (M-F, 8-5):  919-536-7213 - choose option 3, 4, or 5
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* '''Check with your instructor''' 
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Instructors organize their course sites differently and choose different settings.  It's a good idea to ask your instructors because often the answer is specific to the way they are doing things.  It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
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When contacting support, please include the following information:
 
* Your name
 
* Your name
 
* The class you are taking that is using Sakai
 
* The class you are taking that is using Sakai
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* Please also cc: your instructor on the email!  
 
* Please also cc: your instructor on the email!  
  
For telephone support, you can call Durham Tech's Instructional Technology team during normal business hours (M-F, 8-5) at 919-536-7213 - choose option 3, 4, or 5. 
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NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues.  Also, please do not contact rSmart for assistance.
 
 
Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues.  Also, please do not contact rSmart for assistance.
 

Revision as of 19:43, 12 August 2010

If you need help with Sakai, several options are available:

  • Contact Durham Tech's Instructional Technology team

Durham Tech's Instructional Technology team can assist you with Sakai questions:

  • Check with your instructor

Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.

When contacting support, please include the following information:

  • Your name
  • The class you are taking that is using Sakai
  • A detailed description of the problem
  • A phone number where you can be reached
  • Please also cc: your instructor on the email!

NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance.