Difference between revisions of "Contact Sakai Support"

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==Need help with Sakai?==
 
If you need help with Sakai, several options are available:
 
If you need help with Sakai, several options are available:
  
==='''Check with your instructor'''===
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===Check with your instructor===
IIt's important to let your instructor know if you’re having a problem that may affect your ability to complete your assignments. Instructors organize their courses differently so the answer to your question may be specific to the way they are doing things.
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Your instructor needs to know if you’re having a problem that may affect your ability to complete your assignments.
  
 
===Check out the online help resources===
 
===Check out the online help resources===
Visit the [http://tinyurl.com/dtcc-sakai-help Sakai Help for Students] resources (under construction)
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Visit [[Sakai Help for Students]] to find video tutorials and answers to common questions.
  
===Contact Durham Tech's Instructional Technology team===
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===Contact the 24/7 Sakai Help Desk (available 24 hours a day, 7 days a week!)===
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* '''Online/Chat:'''  [https://go.durhamtech.edu/sakai-help https://go.durhamtech.edu/sakai-help]
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* '''Phone:''' 1-866-517-3568 (toll-free)
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===Contact Durham Tech's Instructional Technologies team===
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Durham Tech's local Sakai staff can assist you during normal business hours:
 
* '''Email''':  [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu]<br>
 
* '''Email''':  [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu]<br>
* '''Phone''':  919-536-7213 (Mon-Fri, 8am - 5pm)<br>
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* '''Phone''':  919-536-7213 <br>
'''When contacting support, please provide the following info:'''
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<br>
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''When contacting support, please provide the following info:''
 
* Your first & last name
 
* Your first & last name
* The class you're taking that’s using Sakai
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* Your Sakai user name (or your 7-digit Durham Tech ID number)
* A detailed description of the problem you are having
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* The class you're taking that's using Sakai
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* A detailed description of the problem you're having
 
* A phone number where you can be reached
 
* A phone number where you can be reached
* Please cc: your instructor on any emails you send to the support team!
 
 
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk unable to help with Sakai issues. If you need help with Blackboard, visit: [http://tinyurl.com/dtcc-bb-help Blackboard Help for Students]
 

Latest revision as of 14:50, 27 May 2021

Need help with Sakai?

If you need help with Sakai, several options are available:

Check with your instructor

Your instructor needs to know if you’re having a problem that may affect your ability to complete your assignments.

Check out the online help resources

Visit Sakai Help for Students to find video tutorials and answers to common questions.

Contact the 24/7 Sakai Help Desk (available 24 hours a day, 7 days a week!)

Contact Durham Tech's Instructional Technologies team

Durham Tech's local Sakai staff can assist you during normal business hours:


When contacting support, please provide the following info:

  • Your first & last name
  • Your Sakai user name (or your 7-digit Durham Tech ID number)
  • The class you're taking that's using Sakai
  • A detailed description of the problem you're having
  • A phone number where you can be reached