Difference between revisions of "Contact Sakai Support"

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<font color="navy">'''If you need help with Sakai, several options are available:'''</font>
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==Need help with Sakai?==
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If you need help with Sakai, several options are available:
  
==Contact Durham Tech's Instructional Technology team==
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===Check with your instructor===
Durham Tech's Instructional Technology team can assist you with Sakai questions: <br />
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Your instructor needs to know if you’re having a problem that may affect your ability to complete your assignments.
* Email: [mailto:sakihelp@durhamtech.edu sakaihelp@durhamtech.edu]
 
* Phone (Mon-Fri, 8am - 5pm):  Call 919-536-7213
 
  
==Check with your instructor==
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===Check out the online help resources===
Instructors organize their course sites differently and choose different settings.  It's a good idea to ask your instructors because often the answer is specific to the way they are doing things.  It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
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Visit [[Sakai Help for Students]] to find video tutorials and answers to common questions.
  
==When contacting support, please provide the following information:==
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===Contact the 24/7 Sakai Help Desk (available 24 hours a day, 7 days a week!)===
* Your name
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* '''Online/Chat:'''  [https://go.durhamtech.edu/sakai-help https://go.durhamtech.edu/sakai-help]
* The class you are taking that is using Sakai
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* '''Phone:''' 1-866-517-3568 (toll-free)
* A detailed description of the problem
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===Contact Durham Tech's Instructional Technologies team===
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Durham Tech's local Sakai staff can assist you during normal business hours:
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* '''Email''':  [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu]<br>
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* '''Phone''':  919-536-7213 <br>
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<br>
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''When contacting support, please provide the following info:''
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* Your first & last name
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* Your Sakai user name (or your 7-digit Durham Tech ID number)
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* The class you're taking that's using Sakai
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* A detailed description of the problem you're having
 
* A phone number where you can be reached
 
* A phone number where you can be reached
* Please also cc: your instructor on the email!
 
 
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact the vendor for assistance.
 

Latest revision as of 14:50, 27 May 2021

Need help with Sakai?

If you need help with Sakai, several options are available:

Check with your instructor

Your instructor needs to know if you’re having a problem that may affect your ability to complete your assignments.

Check out the online help resources

Visit Sakai Help for Students to find video tutorials and answers to common questions.

Contact the 24/7 Sakai Help Desk (available 24 hours a day, 7 days a week!)

Contact Durham Tech's Instructional Technologies team

Durham Tech's local Sakai staff can assist you during normal business hours:


When contacting support, please provide the following info:

  • Your first & last name
  • Your Sakai user name (or your 7-digit Durham Tech ID number)
  • The class you're taking that's using Sakai
  • A detailed description of the problem you're having
  • A phone number where you can be reached