Difference between revisions of "Contact Sakai Support"

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==Where do I go for help?==
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==Need help with Sakai?==
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If you need help with Sakai, several options are available:
  
If you need help with your class that’s being taught with Sakai, several options are available:
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===Check with your instructor===
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Your instructor needs to know if you’re having a problem that may affect your ability to complete your assignments.
  
==='''Check with your instructor'''===
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===Check out the online help resources===
It's important to let your instructor know if you’re having a problem that may affect your ability to complete your assignments. Instructors organize their courses differently so the answer to your question may be specific to the way they are doing things.
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Visit [[Sakai Help for Students]] to find video tutorials and answers to common questions.
Important Reminder: Remember that during the transition to Sakai some of your courses may be on Sakai and some may be on Blackboard – so for a while you’ll be logging into both systems to access your course materials. Check with your instructor if you are unsure which system he/she is using. If you need help with Blackboard, visit: [http://tinyurl.com/dtcc-bb-help Blackboard Help for Students]
 
  
===Check out the online help resources===
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===Contact the 24/7 Sakai Help Desk (available 24 hours a day, 7 days a week!)===
Visit the [http://tinyurl.com/dtcc-sakai-help Sakai Help for Students] resources (under construction)
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* '''Online/Chat:'''  [https://help.edusupportcenter.com/shplite/durhamtech/home https://go.durhamtech.edu/sakai-help]
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* '''Phone:''' 1-866-517-3568 (toll-free)
  
===Contact Durham Tech's Instructional Technology team===
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===Contact Durham Tech's Instructional Technologies team===
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Durham Tech's local Sakai staff can assist you during normal business hours:
 
* '''Email''':  [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu]<br>
 
* '''Email''':  [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu]<br>
* '''Phone''':  919-536-7213 (Mon-Fri, 8am - 5pm)<br>
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* '''Phone''':  919-536-7213 <br>
'''When contacting support, please provide the following info:'''
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<br>
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''When contacting support, please provide the following info:''
 
* Your first & last name
 
* Your first & last name
* The class you are taking that’s using Sakai
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* Your Sakai user name (or your 7-digit Durham Tech ID number)
* A detailed description of the problem you are having
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* The class you're taking that's using Sakai
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* A detailed description of the problem you're having
 
* A phone number where you can be reached
 
* A phone number where you can be reached
* Please cc: your instructor on any emails you send to the support team!
 
 
'''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues.  Also, please do not contact the vendor for assistance.
 

Latest revision as of 19:07, 18 October 2019

Need help with Sakai?

If you need help with Sakai, several options are available:

Check with your instructor

Your instructor needs to know if you’re having a problem that may affect your ability to complete your assignments.

Check out the online help resources

Visit Sakai Help for Students to find video tutorials and answers to common questions.

Contact the 24/7 Sakai Help Desk (available 24 hours a day, 7 days a week!)

Contact Durham Tech's Instructional Technologies team

Durham Tech's local Sakai staff can assist you during normal business hours:


When contacting support, please provide the following info:

  • Your first & last name
  • Your Sakai user name (or your 7-digit Durham Tech ID number)
  • The class you're taking that's using Sakai
  • A detailed description of the problem you're having
  • A phone number where you can be reached