Contact Sakai Support OLD

If you need help with Sakai, several options are available:

Contact Durham Tech's Instructional Technology team

Durham Tech's Instructional Technology team can assist you with Sakai questions:

• Email: sakaihelp@courses.durhamtech.edu / 919-536-7213 - choose option 3, 4, or 5
• Phone (M-F, 8-5): 919-536-7213 - choose option 3, 4, or 5

Check with your instructor

Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.

When contacting support, please provide the following information:

• Your name
• The class you are taking that is using Sakai
• A detailed description of the problem
• A phone number where you can be reached
• Please also cc: your instructor on the email!

NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance.