Difference between revisions of "Contact Sakai Support OLD"
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<font color="navy">'''If you need help with Sakai, several options are available:'''</font> | <font color="navy">'''If you need help with Sakai, several options are available:'''</font> | ||
| − | + | '''Contact Durham Tech's Instructional Technology team''' | |
Durham Tech's Instructional Technology team can assist you with Sakai questions: <br /> | Durham Tech's Instructional Technology team can assist you with Sakai questions: <br /> | ||
| − | + | * Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu] / 919-536-7213 - choose option 3, 4, or 5 | |
| − | + | * Phone (M-F, 8-5): 919-536-7213 - choose option 3, 4, or 5 | |
| − | + | '''Check with your instructor''' | |
Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments. | Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments. | ||
| − | When contacting support, please | + | '''When contacting support, please provide the following information:''' |
* Your name | * Your name | ||
* The class you are taking that is using Sakai | * The class you are taking that is using Sakai | ||
| Line 16: | Line 16: | ||
* Please also cc: your instructor on the email! | * Please also cc: your instructor on the email! | ||
| − | NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance. | + | '''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues. Also, please do not contact rSmart for assistance. |
Revision as of 14:43, 12 August 2010
If you need help with Sakai, several options are available:
Contact Durham Tech's Instructional Technology team
Durham Tech's Instructional Technology team can assist you with Sakai questions:
- Email: sakaihelp@courses.durhamtech.edu / 919-536-7213 - choose option 3, 4, or 5
- Phone (M-F, 8-5): 919-536-7213 - choose option 3, 4, or 5
Check with your instructor Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
When contacting support, please provide the following information:
- Your name
- The class you are taking that is using Sakai
- A detailed description of the problem
- A phone number where you can be reached
- Please also cc: your instructor on the email!
NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance.
