Difference between revisions of "Student Sakai 11 Tips"
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| − | == | + | ==Issues/Solutions for Students== |
===Problems Posting in Forums=== | ===Problems Posting in Forums=== | ||
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| − | '' | + | '''ISSUE:''' Some students have reported problems when trying to post in the Forum. For example, you may experience one or more of these problems: |
| + | * When you click the Post button, nothing happens, and you have to click it again; | ||
| + | * You have to try several times to make a post, which results in multiples of the same post; | ||
| + | * When you start a new post or reply, the box contains text from an earlier post; OR | ||
| + | * You receive an error message. | ||
| + | |||
| + | '''SOLUTION:''' <span style="background-color:#ffff00;">You must clear your browser cache to resolve this problem and to prevent it from happening again! For a full clear of the cache, follow these steps:</span> | ||
| + | # Log out of Sakai | ||
| + | # Clear your browser's cache - see '''[https://courses.durhamtech.edu/wiki/index.php/Clear_browser_cache instructions for clearing the cache]''' in most any browser | ||
| + | # Close out of the browser completely | ||
| + | # Re-open the browser, log in again, and things should work fine. | ||
| + | |||
| + | |||
| + | '''IMPORTANT:''' | ||
| + | * If you do not clear your cache, you will most likely run into the problem again. | ||
| + | * Clearing your cache solves the problem so that it does not happen again. However, if you use another browser or computer, you may have to clear the cache there as well. | ||
| + | * If the problem occurs more than a few times on the same computer or browser, please contact sakaihelp@durhamtech.edu.'' | ||
| + | |||
| + | <!--Hidden, has not been reported in Sakai 11 yet | ||
===Problems Replying in Forums=== | ===Problems Replying in Forums=== | ||
* '''Issue:''' When trying to reply in a Forum, some students get the Alert/Error message below: | * '''Issue:''' When trying to reply in a Forum, some students get the Alert/Error message below: | ||
| − | + | {| class="wikitable" | |
| + | | style="background-color:#F8FFF0; border-color:#000000;" | | ||
Alert: Unable to complete your request because it appears you are using multiple tabs.<br /> | Alert: Unable to complete your request because it appears you are using multiple tabs.<br /> | ||
Please close all your browser windows and try again.<br /> | Please close all your browser windows and try again.<br /> | ||
If you were not using multiple tabs, please contact your system administrator. | If you were not using multiple tabs, please contact your system administrator. | ||
| − | + | |} | |
* '''Solution:''' '''You can't use the web browser BACK button when working in Sakai'''. | * '''Solution:''' '''You can't use the web browser BACK button when working in Sakai'''. | ||
* To avoid the error in the future -- use the links within Sakai to navigate around. | * To avoid the error in the future -- use the links within Sakai to navigate around. | ||
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Latest revision as of 11:58, 17 February 2020
Issues/Solutions for Students
Problems Posting in Forums
ISSUE: Some students have reported problems when trying to post in the Forum. For example, you may experience one or more of these problems:
- When you click the Post button, nothing happens, and you have to click it again;
- You have to try several times to make a post, which results in multiples of the same post;
- When you start a new post or reply, the box contains text from an earlier post; OR
- You receive an error message.
SOLUTION: You must clear your browser cache to resolve this problem and to prevent it from happening again! For a full clear of the cache, follow these steps:
- Log out of Sakai
- Clear your browser's cache - see instructions for clearing the cache in most any browser
- Close out of the browser completely
- Re-open the browser, log in again, and things should work fine.
IMPORTANT:
- If you do not clear your cache, you will most likely run into the problem again.
- Clearing your cache solves the problem so that it does not happen again. However, if you use another browser or computer, you may have to clear the cache there as well.
- If the problem occurs more than a few times on the same computer or browser, please contact sakaihelp@durhamtech.edu.
