Difference between revisions of "Contact Sakai Support OLD"
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* Please also cc: your instructor on the email! | * Please also cc: your instructor on the email! | ||
| − | '''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues. Also, please do not contact | + | '''NOTE:''' The Blackboard Help Desk and the Durham Tech Help Desk are '''NOT''' able to help with Sakai issues. Also, please do not contact the vendor for assistance. |
Revision as of 10:58, 16 May 2012
If you need help with Sakai, several options are available:
Contact Durham Tech's Instructional Technology team
Durham Tech's Instructional Technology team can assist you with Sakai questions:
- Email: sakaihelp@courses.durhamtech.edu
- Phone (Mon-Fri, 8am - 5pm): Call 919-536-7213
Check with your instructor
Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
When contacting support, please provide the following information:
- Your name
- The class you are taking that is using Sakai
- A detailed description of the problem
- A phone number where you can be reached
- Please also cc: your instructor on the email!
NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact the vendor for assistance.
