Difference between revisions of "Proctorio for Instructors"

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==What is Proctorio and how does it work?==
 
==What is Proctorio and how does it work?==
−
<p>Proctorio is an online proctoring system integrated into Sakai that is used in some classes to ensure a fair testing environment. <br/>
+
<p>Proctorio is an online, automated proctoring system integrated into Sakai. Durham Tech instructors may choose to use Proctorio in online or hybrid/blended classes for assessments delivered within Sakai.
−
Exams that use Proctorio are labeled ''"Proctorio required"'' in Sakai. </p>
+
</p>
 +
How does it work?
 +
<ul>
 +
<li style=padding-bottom:3px>Before the class begins, the instructor must submit a request form to have Proctorio set up in their Sakai site(s). Then, the instructor can enable Proctorio on particular exams in Tests & Quizzes.</li>
 +
<li style=padding-bottom:3px>When a student takes an exam that requires Proctorio, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.</li>
 +
<li style=padding-bottom:3px>During the exam, Proctorio also limits the student's ability to access other resources and to share exam content with others.</li>
 +
<li style=padding-bottom:3px>After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.</li>
 +
</ul>
 +
 
 +
===Webinar recording===
 +
For an in-depth overview of Proctorio -- including a demo of the student and instructor experience -- view the recording below:<br />
 
<ul>
 
<ul>
−
<li style=padding-bottom:3px>On these exams, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.</li>
+
<li style=padding-bottom:3px>'''[https://web.microsoftstream.com/video/756df6f4-09b4-48fd-a3eb-4c6cbea832cf Proctorio Information Session for Faculty (40 minute video)]'''</li>
−
<li style=padding-bottom:3px>Proctorio also limits their ability to use other materials or to share exam content with others.</li>
 
−
<li>After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.</li>
 
 
</ul>
 
</ul>
  
−
<!--More information on how to use Proctorio once it has been added to your site is available here: [https://durhamtcc-my.sharepoint.com/:w:/g/personal/berriers4401_durhamtech_edu/EQkShEsuBJtLpfJoiMk1nK4BXd5H2UDVGkat6PY2d-fcSQ?e=9sQwwF Proctorio Guide]-->
+
''You must be logged in to Durham Tech's Office 365 to view the video.''
  
−
==Considerations and Requirements==
+
==Considerations and requirements==
 
Please review and consider the items below before requesting to use Proctorio.
 
Please review and consider the items below before requesting to use Proctorio.
 
<ul>
 
<ul>
−
<li style=padding-bottom:3px>Proctorio is intended to be used for remote assessment in Sakai in Online, Blended, and Hybrid courses, only.</li>
+
<li style=padding-bottom:3px>Proctorio is intended to be used for online and hybrid/blended classes only and for remote assessment (not face-to-face).</li>
−
<li style=padding-bottom:3px>You are strongly encouraged to visit the [[Proctorio for Students]] page to learn more about Proctorio, and how it is presented to students.</li>
+
<li style=padding-bottom:3px>Proctorio is supported for assessments delivered through Sakai Tests & Quizzes. At this time, it is not supported for assessments on third-party platforms, such as publisher platforms.</li>
−
<li style=padding-bottom:3px>Proctorio does not detect and identify instances of "cheating". It is the instructor's responsibility to analyze the Proctorio Exam Results and make any judgments.</li>
+
<li style=padding-bottom:3px>Proctorio does not detect and identify instances of "cheating". It is the instructor's responsibility to analyze the Proctorio Exam Results and make any judgments. Instructors report spending 15 - 60 minutes per exam reviewing Proctorio results for the class.</li>
−
<li>Sample Syllabus Statement<br/>
 
−
Add the following statement, or one similar, to your syllabus to ensure your students are aware of the use of the tool and any specific guidelines you have for testing:</li>
 
−
 
 
−
<div style="padding-left:50px; padding-bottom:3px">
 
−
<p>
 
−
''Some assessments (such as exams) in this course will require the use of an automated, online proctoring tool called Proctorio. The purpose of Proctorio is to promote academic integrity and create a fair testing environment for all students. For details, see [https://wiki.durhamtech.edu/wiki/index.php/Proctorio_for_Students go.durhamtech.edu/proctorio-students ]
 
−
</p>
 
−
<p>
 
−
''To use Proctorio, you need a computer (Windows, MacOS, Linux, or Chromebook) with a webcam and microphone and with Chrome browser installed. You cannot use a smartphone or tablet. If you do not have access to the required equipment, loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment. Laptops may be checked out for the whole semester. Submit the Computer Request Form to request a loaner laptop for proctored online testing. ''
 
−
</p>
 
−
</div>
 
−
<li>A no-stakes Practice Exam should be offered to the class before the first official exam using Proctorio in order for the students to install the Proctorio extension, resolve any technical difficulties, and familiarize themselves with the tool.</li>
 
 
</ul>
 
</ul>
−
 
  
 
===Equipment and software required for students===
 
===Equipment and software required for students===
 
Your students will need the following in order to take tests that use Proctorio:
 
Your students will need the following in order to take tests that use Proctorio:
 
<ul>
 
<ul>
−
<li style="padding-bottom:3px">Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - ''You cannot use a smartphone or tablet.''</li>
+
<li style="padding-bottom:3px">Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - ''Students cannot use a smartphone or tablet.''</li>
−
<li style="padding-bottom:3px">Students are also required to have a camera and microphone for testing.</li>
+
<li style="padding-bottom:3px">Webcam and microphone</li>
−
<li style="padding-bottom:3px">Google Chrome browser - ''Chrome is the only supported browser for using Proctorio on Sakai - [https://www.google.com/intl/en/chrome/ download Chrome browser]''</li>
+
<li style="padding-bottom:3px">Google Chrome browser - ''Chrome is the only supported browser for using Proctorio on Sakai'' - ''[https://www.google.com/intl/en/chrome/ download Chrome browser]''</li>
−
<li>*Proctorio extension for Chrome – [https://chrome.google.com/webstore/detail/proctorio/fpmapakogndmenjcfoajifaaonnkpkei download Proctorio extension]</li>
+
<li style="padding-bottom:3px">Proctorio extension for Chrome - ''[https://chrome.google.com/webstore/detail/proctorio/fpmapakogndmenjcfoajifaaonnkpkei download free Proctorio extension]''</li>
 +
<li style="padding-bottom:3px">A stable internet connection</li>
 
</ul>
 
</ul>
  
−
====If your students do not have access to the required equipment:====
+
'''If your students do not have access to the required equipment:'''
 
<ul>
 
<ul>
 
<li style="padding-bottom:3px">Loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment.</li>
 
<li style="padding-bottom:3px">Loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment.</li>
 
<li style="padding-bottom:3px">Laptops may be checked out for the whole semester.</li>
 
<li style="padding-bottom:3px">Laptops may be checked out for the whole semester.</li>
−
<li style="padding-bottom:3px">Students must submit the [https://go.durhamtech.edu/computer-request-form Computer Request Form] to request a loaner laptop for proctored online testing.</li>
+
<li style="padding-bottom:3px">Students must submit Durham Tech's [https://go.durhamtech.edu/computer-request-form Computer Request Form] to request a loaner laptop for proctored online testing.</li>
 
</ul>
 
</ul>
  
−
<!---*Visit [https://www.durhamtech.edu/coronavirus/computer-and-internet Computer and Internet Assistance for Students] to learn about options for obtaining a low-cost or loaner computer from Durham Tech.--->
+
===Syllabus statement===
 +
<p>Add the statement linked below, or one similar, to your syllabus to alert students that Proctorio will be used for proctored testing and to let them know the specific equipment they will need.</p>
 +
 
 +
* '''[https://durhamtcc-my.sharepoint.com/:w:/g/personal/mcphaulk1411_durhamtech_edu/EePaUMZlKmJNtSYWnxqh5M8BqEgRyMqIupHHWmqTBNXdeg Sample Syllabus Statement for Proctorio (DOC)]'''
 +
 
 +
===Practice test===
 +
 
 +
A week or two before the first proctored exam, be sure to provide a no-stakes practice test with Proctorio enabled and require all students to take it. This will allow students to install the Proctorio extension, resolve any technical difficulties, and familiarize themselves with the tool.
 +
 
 +
==How to request Proctorio for your classes==
 +
 
 +
<p>Submit the form below before your class begins to have Proctorio set up and available in your Sakai site(s).</p>
 +
 
 +
{| class="wikitable"
 +
| style="background-color:#F8FFF0; border-color:#FABD23;" |
 +
'''[https://forms.office.com/Pages/ResponsePage.aspx?id=VZNUEsbgN0KzqdNHfaRTeHym9GmDhT5PqWaiMS_QCVJURU1TQ0RLNjVTUTRRNlQxVFdYWkY5MzdXTS4u Proctorio Request Form]'''
 +
<p>''Please submit by December 10, 2021 for Spring 2022 classes''</p>
 +
|}
 +
 
 +
==How to use Proctorio==
  
−
==Requesting Proctorio==
+
{| class="wikitable"
−
<p>Proctorio is available by request only for Online or Hybrid & Blended courses that are issuing exams in Sakai to students testing remotely. Please visit and complete the form below prior to the date shown to ensure Proctorio is enabled for your Sakai site.</p>
+
| style="background-color:#F8FFF0; border-color:#FABD23;" |
−
<p>'''For Spring, 2022 (please submit by December 10, 2021):
+
'''[https://durhamtcc-my.sharepoint.com/:b:/g/personal/berriers4401_durhamtech_edu/EUHlEKRlENJNqzXZEae_gkUBIMWgik9AsXbdVQ6ZfH5p2g?e=9PCvMt Proctorio Users Guide for Instructors]'''  
−
[https://forms.office.com/Pages/ResponsePage.aspx?id=VZNUEsbgN0KzqdNHfaRTeHym9GmDhT5PqWaiMS_QCVJURU1TQ0RLNjVTUTRRNlQxVFdYWkY5MzdXTS4u Proctorio Request Form]'''</p>
+
<p>''You must be logged in to Durham Tech's Office 365 to access the users guide''
 +
</p>
 +
|}
  
 +
'''NOTE:''' Instructors are also strongly encouraged to read the [[Proctorio for Students]] page to understand the student experience and to be aware of support resources available for students.</p>
  
 
==Technical support==
 
==Technical support==
−
A Users Guide is available for instructors using Proctorio: [https://durhamtcc-my.sharepoint.com/:b:/g/personal/berriers4401_durhamtech_edu/EUHlEKRlENJNqzXZEae_gkUBIMWgik9AsXbdVQ6ZfH5p2g?e=9PCvMt Proctorio Users Guide]
 
−
 
  
−
Proctorio Support for instructors is only available through the Proctorio Gradebook, accessed through Sakai.  
+
'''For instructors:''' Proctorio's support documentation is available through the Proctorio Gradebook, accessed through Sakai. Instructors may also contact [http://mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] for assistance.
  
−
You can also contact sakaihelp@durhamtech.edu for general questions or assistance with any Proctorio issues.
+
'''For students:''' Proctorio provides 24/7 direct support for students via chat or email. See [[Proctorio for Students#Technical support|Proctorio for Students: Technical Support]] for details.
  
 
==Privacy and data security ==
 
==Privacy and data security ==
 
Proctorio has built-in protections to ensure privacy and security of student data.  
 
Proctorio has built-in protections to ensure privacy and security of student data.  
 +
 +
For details, see these sections on Durham Tech's Proctorio for Students page:
 
<ul>
 
<ul>
−
<li style=padding-bottom:3px">Proctorio works using a Chrome browser extension that you install on your computer. Proctorio has access to the Chrome browser only and cannot access files stored on your computer or change settings on your computer.</li>
+
<li style=padding-bottom:3px>[[Proctorio for Students#Privacy and data security|Proctorio privacy and data security]]</li>
−
<li style=padding-bottom:3px">Proctorio runs only during a proctored exam. It stops running and stops recording when you submit your exam.</li>
+
<li style=padding-bottom:3px>[[Proctorio for Students#Student privacy FAQs|Student privacy FAQs]]</li>
−
<li style=padding-bottom:3px">After a proctored exam, you can choose to disable or remove Proctorio's browser extension if you like.</li>
 
−
<li style=padding-bottom:3px">All data is encrypted before transfer to Proctorio's systems and remains encrypted on Proctorio's systems.</li>
 
−
<li style=padding-bottom:3px">Proctorio uses Zero-Knowledge Encryption, which means Proctorio employees cannot access encrypted data on their systems.</li>
 
−
<li style=padding-bottom:3px">Only the instructor (and their supervisor or Sakai support staff, if needed) can "unlock" and view encrypted student data.</li>
 
 
</ul>
 
</ul>
−
Proctorio has been certified by The IKeepSafe Coalition for meeting the highest data security and privacy standards. Proctorio is FERPA compliant ([https://proctorio.com/ferpa proctorio.com/ferpa]) and GDPR compliant ([https://proctorio.com/gdpr proctorio.com/gdpr]).
 
−
 
−
For more details, see [https://proctorio.com/about/privacy Proctorio Privacy] and [https://proctorio.com/about/data-security Proctorio Data Security].
 
−
 
−
<!--Also see the [[#Privacy FAQs|Privacy FAQs]] section below.-->
 
  
 
==Accessibility==
 
==Accessibility==
Line 89: Line 98:
 
If you are a student with a disability that may manifest in these activities and/or you require accommodations, please contact your instructor and [https://www.durhamtech.edu/student-services/accessibility-services Durham Tech's Accessibility Services] office. --->
 
If you are a student with a disability that may manifest in these activities and/or you require accommodations, please contact your instructor and [https://www.durhamtech.edu/student-services/accessibility-services Durham Tech's Accessibility Services] office. --->
  
−
Proctorio's standards compliance and statement on accessibility [https://proctorio.com/accessibility proctorio.com/accessibility]
+
Proctorio's statement on accessibility: [https://proctorio.com/accessibility%20proctorio.com/accessibility proctorio.com/accessibility]
−
 
 
−
<!---==FAQs==
 
−
 
 
−
===General FAQs===
 
−
'''What activities are flagged as "suspicious"?'''
 
−
* Proctorio's automated software analyzes recorded test sessions for suspicious activity that may indicate academic dishonesty. The fact that the software raises a flag does NOT guarantee that an infraction actually took place. It simply alerts an instructor that something occurred during the test session that they may want to review. It is up to the instructor to review any flags and to decide how to proceed. Some scenarios that could raise flags are:
 
−
** Student walks away from their computer during a test
 
−
** Student looks away from their screen for an extended period of time
 
−
** Student uses their phone
 
−
** Student opens additional webpages / resources on their computer that are not allowed
 
−
** Student appears to be talking to someone
 
−
** Unknown noises are detected
 
−
 
 
−
'''Who decides if it's cheating?'''
 
−
* Proctorio does not make decisions about whether or not cheating occurred. Proctorio provides a summary of your activity during the test to your instructor, with flags indicating areas they may want to take a look at. It is up to your instructor to review this information and to determine whether cheating occurred.
 
−
 
 
−
===Privacy FAQs===
 
−
'''What data does Proctorio access?'''
 
−
* Proctorio uses the camera and microphone on your device to record the environment you are testing in. Proctorio also requires you to share your screen so that it can record the activity on your computer screen while you take the exam. Proctorio requires access to Chrome browser to operate, and it has access to your browser through the Proctorio extension. Proctorio cannot access files stored on your computer or change settings on your computer.
 
−
 
 
−
'''Can I turn off or uninstall the Proctorio extension when I am not using it for an exam?'''
 
−
* Yes. See Google's info on [https://support.google.com/chrome_webstore/answer/2664769?hl=en installing and managing extensions in Chrome] to learn how to turn off or uninstall an extension. Please note that you will need to turn it back on or reinstall it if you take another exam that uses Proctorio.
 
−
 
 
−
'''How is the information captured by Proctorio used?'''
 
−
* Proctorio shares recordings it captures with your instructor. Your instructor may review this information to determine if any cheating has occurred.
 
−
 
 
−
'''Who can view recordings of my exam?'''
 
−
* Only your instructor (and their supervisor or Sakai support staff, if needed) can view recordings. Recordings are encrypted on Proctorio's system and cannot be viewed by Proctorio employees.
 
−
 
 
−
'''What happens to the recordings after an exam? Are they retained for a certain period of time?'''
 
−
* Recordings are stored for 180 days after the last attempt.
 
−
 
 
−
'''Does Proctorio sell the information it collects?'''
 
−
* No. The information that Proctorio collects is owned by Durham Tech. Student data is never sold or rented to third parties.
 
−
 
 
−
'''Does Proctorio use facial recognition software?'''
 
−
* Proctorio uses facial detection software, rather than facial recognition software. Facial detection software is used to detect the presence of a face. Facial recognition or identification software is used to detect the presence of a particular person’s face. Proctorio’s software is used to determine if the camera is working and that only one person is present. Proctorio attempts to determine whether a student looks away from the exam for too long, detect if the student leaves the testing environment, and determine if a secondary face is present within the testing environment. Proctorio does not collect or store any biometric information.
 
  
−
'''How can I learn more about Proctorio and student privacy?'''
+
<!-- ==Proctorio FAQ for instructors==
−
* Visit the [[#Privacy and data security|Privacy and Data Security]] section above. Also see [https://proctorio.com/about/privacy Proctorio Privacy] and [https://proctorio.com/about/data-security Proctorio Data Security].--->
+
* Who pays for it?
 +
* Can I use Proctorio as makeup test option for students who missed an in-class exam
 +
* What if my students don't have the needed equipment or internet connection?
 +
* If I submit the request form to have Proctorio added to my Sakai site, do I have to use it for all assessments?
 +
-->

Revision as of 14:31, 30 November 2021

Proctorio logo

What is Proctorio and how does it work?

Proctorio is an online, automated proctoring system integrated into Sakai. Durham Tech instructors may choose to use Proctorio in online or hybrid/blended classes for assessments delivered within Sakai.

How does it work?

  • Before the class begins, the instructor must submit a request form to have Proctorio set up in their Sakai site(s). Then, the instructor can enable Proctorio on particular exams in Tests & Quizzes.
  • When a student takes an exam that requires Proctorio, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.
  • During the exam, Proctorio also limits the student's ability to access other resources and to share exam content with others.
  • After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.

Webinar recording

For an in-depth overview of Proctorio -- including a demo of the student and instructor experience -- view the recording below:

You must be logged in to Durham Tech's Office 365 to view the video.

Considerations and requirements

Please review and consider the items below before requesting to use Proctorio.

  • Proctorio is intended to be used for online and hybrid/blended classes only and for remote assessment (not face-to-face).
  • Proctorio is supported for assessments delivered through Sakai Tests & Quizzes. At this time, it is not supported for assessments on third-party platforms, such as publisher platforms.
  • Proctorio does not detect and identify instances of "cheating". It is the instructor's responsibility to analyze the Proctorio Exam Results and make any judgments. Instructors report spending 15 - 60 minutes per exam reviewing Proctorio results for the class.

Equipment and software required for students

Your students will need the following in order to take tests that use Proctorio:

  • Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - Students cannot use a smartphone or tablet.
  • Webcam and microphone
  • Google Chrome browser - Chrome is the only supported browser for using Proctorio on Sakai - download Chrome browser
  • Proctorio extension for Chrome - download free Proctorio extension
  • A stable internet connection

If your students do not have access to the required equipment:

  • Loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment.
  • Laptops may be checked out for the whole semester.
  • Students must submit Durham Tech's Computer Request Form to request a loaner laptop for proctored online testing.

Syllabus statement

Add the statement linked below, or one similar, to your syllabus to alert students that Proctorio will be used for proctored testing and to let them know the specific equipment they will need.

Practice test

A week or two before the first proctored exam, be sure to provide a no-stakes practice test with Proctorio enabled and require all students to take it. This will allow students to install the Proctorio extension, resolve any technical difficulties, and familiarize themselves with the tool.

How to request Proctorio for your classes

Submit the form below before your class begins to have Proctorio set up and available in your Sakai site(s).

Proctorio Request Form

Please submit by December 10, 2021 for Spring 2022 classes

How to use Proctorio

Proctorio Users Guide for Instructors

You must be logged in to Durham Tech's Office 365 to access the users guide

NOTE: Instructors are also strongly encouraged to read the Proctorio for Students page to understand the student experience and to be aware of support resources available for students.

Technical support

For instructors: Proctorio's support documentation is available through the Proctorio Gradebook, accessed through Sakai. Instructors may also contact sakaihelp@durhamtech.edu for assistance.

For students: Proctorio provides 24/7 direct support for students via chat or email. See Proctorio for Students: Technical Support for details.

Privacy and data security

Proctorio has built-in protections to ensure privacy and security of student data.

For details, see these sections on Durham Tech's Proctorio for Students page:

Accessibility

There may be limitations in Proctorio’s accessibility for students who utilize screen readers and/or keyboard navigation. If your students have concerns about their ability to use Proctorio, please direct them to contact Durham Tech's Accessibility Services office well ahead of any exams to discuss accommodations.

Proctorio's statement on accessibility: proctorio.com/accessibility


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