Difference between revisions of "User:Scott"

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==What is Proctorio and how does it work?==
 
==What is Proctorio and how does it work?==
−
Proctorio is an online proctoring system integrated into Sakai that is used in some classes to ensure a fair testing environment.  
+
<p>Proctorio is an online proctoring system integrated into Sakai that is used in some classes to ensure a fair testing environment. <br/>
 +
Exams that use Proctorio are labeled ''"Proctorio required"'' in Sakai. </p>
 +
<ul>
 +
<li style=padding-bottom:3px>On these exams, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.</li>
 +
<li style=padding-bottom:3px>Proctorio also limits their ability to use other materials or to share exam content with others.</li>
 +
<li>After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.</li>
 +
</ul>
  
−
Exams that use Proctorio are labeled ''"Proctorio required"'' in Sakai.  
+
<!--More information on how to use Proctorio once it has been added to your site is available here: [https://durhamtcc-my.sharepoint.com/:w:/g/personal/berriers4401_durhamtech_edu/EQkShEsuBJtLpfJoiMk1nK4BXd5H2UDVGkat6PY2d-fcSQ?e=9sQwwF Proctorio Guide]-->
−
* On these exams, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.  
 
−
* Proctorio also limits their ability to use other materials or to share exam content with others.
 
  
−
After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.
+
==Considerations and Requirements==
 +
Please review and consider the items below before requesting Proctorio.
 +
<ul>
 +
<li style=padding-bottom:3px>Proctorio is intended to be used for remote assessment in Sakai in Online, Blended, and Hybrid courses, only.</li>
 +
<li style=padding-bottom:3px>You are strongly encouraged to visit the [[Proctorio for Students]] page to learn more about Proctorio, and how it is presented to students.</li>
 +
<li style=padding-bottom:3px>Proctorio does not detect and identify instances of "cheating". It is the instructor's responsibility to analyze the Proctorio Exam Results and make any judgements.</li>
 +
<li>Sample Syllabus Statement<br/>
 +
Add the following statement, or one similar, to your syllabus to ensure your students are aware of the use of the tool and any specific guidelines you have for testing:</li>
  
−
==What you need to use Proctorio==
+
<div style="padding-left:50px; padding-right:750px; padding-bottom:3px">
−
'''''Important:''' Contact your instructor if any of the requirements below may prevent you from using Proctorio.''
+
<p>
−
===Equipment and software required===
+
''Some assessments (such as exams) in this course will require the use of an automated, online proctoring tool called Proctorio. The purpose of Proctorio is to promote academic integrity and create a fair testing environment for all students. For details, see [https://wiki.durhamtech.edu/wiki/index.php/Proctorio_for_Students go.durhamtech.edu/proctorio-students ]
−
*Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - ''You cannot use a smartphone or tablet.''
+
</p>
−
*Webcam and microphone (internal or external)
+
<p>
−
*Google Chrome browser - ''Chrome is the only supported browser for using Proctorio on Sakai - [https://www.google.com/intl/en/chrome/]''
+
''To use Proctorio, you need a computer (Windows, MacOS, Linux, or Chromebook) with a webcam and microphone and with Chrome browser installed. You cannot use a smartphone or tablet. If you do not have access to the required equipment, loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment. Laptops may be checked out for the whole semester. Submit the Computer Request Form to request a loaner laptop for proctored online testing. ''
−
*Proctorio extension for Chrome – [https://chrome.google.com/webstore/detail/proctorio/fpmapakogndmenjcfoajifaaonnkpkei download Proctorio extension]
+
</p>
 +
</div>
 +
<li>A no-stakes Practice Exam should be offered to the class before the first official exam using Procotio in order for the students to install the Proctorio extension, resolve any technical difficulties, and familiarize themselves with the tool.</li>
 +
</ul>
  
−
'''If you do not have access to the required equipment:'''
 
−
*Notify your instructor as soon as possible and at least 2 weeks before the first proctored exam.
 
−
* Loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment. Laptops may be checked out for the whole semester. Submit the [https://go.durhamtech.edu/computer-request-form Computer Request Form] to request a loaner laptop for proctored online testing.
 
−
<!---*Visit [https://www.durhamtech.edu/coronavirus/computer-and-internet Computer and Internet Assistance for Students] to learn about options for obtaining a low-cost or loaner computer from Durham Tech.
 
−
 
−
===Consent required - for students under 18===
 
−
You must be 18 years of age or older to consent to use Proctorio.
 
−
 
−
'''If you are under 18 years old:'''
 
−
* Your parent or guardian must submit a consent form in order for you to use Proctorio: <br />[https://go.durhamtech.edu/parental-consent Durham Tech Proctorio Parental Consent Form]
 
−
* The consent form must be submitted at least 2 weeks before the first proctored exam.
 
−
* Notify your instructor so they can confirm that the consent form has been received before the first proctored exam.
 
−
--->
 
  
−
==What you need to do to prepare==
+
===Equipment and software required===
−
 
+
<ul>
−
===General preparations===
+
<li style="padding-bottom:3px">Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - ''You cannot use a smartphone or tablet.''</li>
−
* Make sure you have the [[#Equipment and software required|required equipment]].
+
<li style="padding-bottom:3px">Students are also required to have a camera and microphone for testing.</li>
−
 
+
<li style="padding-bottom:3px">Google Chrome browser - ''Chrome is the only supported browser for using Proctorio on Sakai - [https://www.google.com/intl/en/chrome/ download Chrome browser]''</li>
−
<!--- * If you're under 18, make sure your parent submits the [[#Consent required - for students under 18|required consent form]]. --->
+
<li>*Proctorio extension for Chrome – [https://chrome.google.com/webstore/detail/proctorio/fpmapakogndmenjcfoajifaaonnkpkei download Proctorio extension]</li>
−
* Plan where you will take your exams.
+
</ul>
−
** You'll need a quiet and private area where you will not be disturbed.  
 
−
** You'll also need good lighting on your face. Avoid having a bright light or window behind you.
 
−
 
 
−
===Prepare your computer===
 
−
* Download and install [https://www.google.com/chrome/ Google Chrome browser] (if you don't already have it).
 
−
# Open Chrome
 
−
# Visit [https://getproctorio.com/ getproctorio.com]
 
−
# Follow the on-screen prompts to add the extension to Chrome.
 
−
 
 
−
* Make sure your webcam and microphone work in Chrome.
 
−
** Go to [https://webcamtests.com/ webcamtests.com] and click "Test my cam"
 
−
** Go to [https://www.onlinemictest.com/ onlinemictest.com] and click the play button (triangle in black box). Say something. If the lines move when you talk, your mic is working.
 
−
 
 
−
* Multiple monitors are not allowed for proctored testing. You'll need to disable or unplug any additional monitors before starting your test.
 
−
 
 
−
==How to start your exam==
 
−
 
 
−
===Are you ready?===
 
−
* Make sure you are in a quiet and private place where you will not be disturbed, with good lighting on your face.
 
−
 
 
−
* You must use a computer or laptop (Windows, MacOS, Linux, or Chromebook) with a webcam and microphone. ''You cannot use a smartphone or tablet.''
 
−
 
 
−
* Make sure you followed the steps to [[#Prepare your computer|Prepare your computer]].
 
  
−
* Have your Durham Tech ID or other photo ID available. You may be asked to show it to confirm that it's you and not someone else taking your exam.
+
====If your students do not have access to the required equipment:====
 +
<ul>
 +
<li style="padding-bottom:3px">Loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment.</li>
 +
<li style="padding-bottom:3px">Laptops may be checked out for the whole semester.</li>
 +
<li style="padding-bottom:3px">Students must submit the [https://go.durhamtech.edu/computer-request-form Computer Request Form] to request a loaner laptop for proctored online testing.</li>
 +
</ul>
  
−
* Put away all other items such as papers, books, devices, etc. (unless specifically allowed by your instructor).
+
<!---*Visit [https://www.durhamtech.edu/coronavirus/computer-and-internet Computer and Internet Assistance for Students] to learn about options for obtaining a low-cost or loaner computer from Durham Tech.--->
  
−
* Be prepared to sit through the whole exam without leaving your computer. (Get comfortable and go to the restroom before you start!)
+
==Requesting Proctorio==
−
 
+
<p>Proctorio is available by request only for Online or Hybrid & Blended courses that are issuing exams in Sakai to students testing remotely. Please visit and complete the form below prior to the date shown to ensure Proctorio is enabled for your Sakai site.</p>
−
===To start your exam===
+
<p>'''For Spring, 2022 (please submit by December 10, 2021):
−
# Close ALL programs on your computer except Chrome. In Chrome, make sure you have only one tab open.
+
[https://forms.office.com/Pages/ResponsePage.aspx?id=VZNUEsbgN0KzqdNHfaRTeHym9GmDhT5PqWaiMS_QCVJURU1TQ0RLNjVTUTRRNlQxVFdYWkY5MzdXTS4u Proctorio Request Form]'''</p>
−
# Log in to Sakai, go into your course, and click the link to the test or exam. (The link may be in Tests & Quizzes or in Lessons, depending on how your instructor set things up.) The link will be labeled ''"Proctorio required"'' if the exam will use remote proctoring.
 
−
# Once you click the exam link, Proctorio will start automatically.
 
−
# If you did not install the Proctorio extension already, you will be prompted to install it now.
 
−
# You will be taken through a series of pre-checks to ensure that your equipment is compatible and working. This should take just a minute or two. The test timer is not running during pre-checks.
 
−
# On the "Before you Begin" page, read through the information about what's recorded and what is/isn't allowed during the exam.
 
−
# At the bottom of the page, if you see a '''Fix errors to continue''' button, Proctorio has detected issues such as alternate browsers or multiple monitors. Select the button and follow the instructions to resolve.
 
−
# When you see a '''Start exam pre-checks''' button at the bottom of the page, select it to proceed.
 
−
# Your browser may ask for permission to access your camera and microphone. You must click '''ALLOW''' to continue.
 
−
# You will be asked to share your screen. Select the image that represents your screen, then click '''Share'''.
 
−
# You may also be required to show your student ID card or other photo ID.
 
−
# Once you’ve made it through the pre-checks, you are ready to go and can being taking your exam. Good luck!
 
−
 
 
−
===VIDEO: Taking a test that uses Proctorio===
 
−
<iframe key="warpwire" path="https://warpwire.durhamtech.edu/w/x_AAAA/" height="360" width="640" frameborder="0" scrolling="0" allow="autoplay *; encrypted-media *; fullscreen *; picture-in-picture *;" allowfullscreen></iframe>
 
  
 
==Technical support==
 
==Technical support==
−
If you need assistance before or during your exam, Proctorio support is available 24/7.
+
Proctorio Support for instructors is only available through the Proctorio Gradebook, accessed through Sakai.  
  
−
===If you cannot get into your exam===
+
You can also contact sakaihelp@durhamtech.edu for general questions or assistance with any Proctorio issues.
−
* Visit '''[https://chat.proctorio.com/ chat.proctorio.com]''' to begin a LIVE CHAT with Proctorio tech support.
 
−
* Or you can email support@proctorio.com
 
  
−
===If you have a problem while in the exam===
 
−
* Click the chat option in the Proctorio tools panel, as shown below.
 
−
[[File:Proctorio-quiz-tools-CHAT.png|300px|alt=The chat option is on the Proctorio tools panel.]]
 
−
 
−
You can also contact sakaihelp@durhamtech.edu for general questions or assistance.
 
  
 
==Privacy and data security ==
 
==Privacy and data security ==
 
Proctorio has built-in protections to ensure privacy and security of student data.  
 
Proctorio has built-in protections to ensure privacy and security of student data.  
−
* Proctorio works using a Chrome browser extension that you install on your computer. Proctorio has access to the Chrome browser only and cannot access files stored on your computer or change settings on your computer.
+
<ul>
−
* Proctorio runs only during a proctored exam. It stops running and stops recording when you submit your exam.
+
<li style=padding-bottom:3px">Proctorio works using a Chrome browser extension that you install on your computer. Proctorio has access to the Chrome browser only and cannot access files stored on your computer or change settings on your computer.</li>
−
* After a proctored exam, you can choose to disable or remove Proctorio's browser extension if you like.
+
<li style=padding-bottom:3px">Proctorio runs only during a proctored exam. It stops running and stops recording when you submit your exam.</li>
−
* All data is encrypted before transfer to Proctorio's systems and remains encrypted on Proctorio's systems.
+
<li style=padding-bottom:3px">After a proctored exam, you can choose to disable or remove Proctorio's browser extension if you like.</li>
−
* Proctorio uses Zero-Knowledge Encryption, which means Proctorio employees cannot access encrypted data on their systems.  
+
<li style=padding-bottom:3px">All data is encrypted before transfer to Proctorio's systems and remains encrypted on Proctorio's systems.</li>
−
* Only the instructor (and their supervisor or Sakai support staff, if needed) can "unlock" and view encrypted student data.
+
<li style=padding-bottom:3px">Proctorio uses Zero-Knowledge Encryption, which means Proctorio employees cannot access encrypted data on their systems.</li>
 +
<li style=padding-bottom:3px">Only the instructor (and their supervisor or Sakai support staff, if needed) can "unlock" and view encrypted student data.</li>
 +
</ul>
 
Proctorio has been certified by The IKeepSafe Coalition for meeting the highest data security and privacy standards. Proctorio is FERPA compliant ([https://proctorio.com/ferpa proctorio.com/ferpa]) and GDPR compliant ([https://proctorio.com/gdpr proctorio.com/gdpr]).
 
Proctorio has been certified by The IKeepSafe Coalition for meeting the highest data security and privacy standards. Proctorio is FERPA compliant ([https://proctorio.com/ferpa proctorio.com/ferpa]) and GDPR compliant ([https://proctorio.com/gdpr proctorio.com/gdpr]).
  
 
For more details, see [https://proctorio.com/about/privacy Proctorio Privacy] and [https://proctorio.com/about/data-security Proctorio Data Security].
 
For more details, see [https://proctorio.com/about/privacy Proctorio Privacy] and [https://proctorio.com/about/data-security Proctorio Data Security].
  
−
Also see the [[#Privacy FAQs|Privacy FAQs]] section below.
+
<!--Also see the [[#Privacy FAQs|Privacy FAQs]] section below.-->
−
 
 
−
==Cost==
 
−
Durham Tech students are not charged any additional fees to use Proctorio.
 
  
 
==Accessibility==
 
==Accessibility==
−
There may be limitations in Proctorio’s accessibility for students who utilize screen readers and/or keyboard navigation. If you have concerns about your ability to use Proctorio, please contact [https://www.durhamtech.edu/student-services/accessibility-services Durham Tech's Accessibility Services] office well ahead of any exams to discuss accommodations.
+
There may be limitations in Proctorio’s accessibility for students who utilize screen readers and/or keyboard navigation. If your students have concerns about their ability to use Proctorio, please direct them to contact [https://www.durhamtech.edu/student-services/accessibility-services Durham Tech's Accessibility Services] office well ahead of any exams to discuss accommodations.
 
<!---Proctorio certifies its software to be compatible with major screen readers including JAWS, VoiceOver, NVDA, and ChromeVox. For details, visit [https://proctorio.com/accessibility proctorio.com/accessibility]
 
<!---Proctorio certifies its software to be compatible with major screen readers including JAWS, VoiceOver, NVDA, and ChromeVox. For details, visit [https://proctorio.com/accessibility proctorio.com/accessibility]
  
Line 124: Line 85:
 
If you are a student with a disability that may manifest in these activities and/or you require accommodations, please contact your instructor and [https://www.durhamtech.edu/student-services/accessibility-services Durham Tech's Accessibility Services] office. --->
 
If you are a student with a disability that may manifest in these activities and/or you require accommodations, please contact your instructor and [https://www.durhamtech.edu/student-services/accessibility-services Durham Tech's Accessibility Services] office. --->
  
−
==FAQs==
+
Proctorio's standards compliance and statement on accessibility [https://proctorio.com/accessibility proctorio.com/accessibility]
 +
 
 +
<!---==FAQs==
  
 
===General FAQs===
 
===General FAQs===
−
'''Why do I have to use Proctorio?'''
 
−
* For some courses, proctored testing is needed to validate that students can demonstrate the course learning outcomes. Without proctoring, some students may be tempted to cheat. For an in-person class, your instructor is in the room and serves as proctor; Proctorio automates this function for online tests. Increasingly, external accrediting bodies expect (and for some programs, require) colleges to use proctoring to ensure the academic integrity of online testing.
 
−
 
−
'''Do all classes use Proctorio?'''
 
−
* No, only selected classes use Proctorio and in those classes, it may be used for certain tests and not others, as determined by your instructor. If a test or exam uses Proctorio, you will see ''"Proctorio required"'' on the test link.
 
−
 
−
'''Is anyone watching me while I take my exam?'''
 
−
* No. When you take an exam that uses Proctorio, you will be recorded via your webcam and microphone, assuming the standard settings are used for your class. There is no person observing you in real time. The recording can be viewed only by your instructor (and by their supervisor or Sakai support staff, if needed).
 
−
 
−
'''Why do I have to show my ID?'''
 
−
* Depending on the settings for your particular exam, you may be required to show your Durham Tech ID card (or other current photo ID) before starting your proctored exam. This is to confirm that it's you and not someone else taking your exam.
 
−
 
 
'''What activities are flagged as "suspicious"?'''
 
'''What activities are flagged as "suspicious"?'''
 
* Proctorio's automated software analyzes recorded test sessions for suspicious activity that may indicate academic dishonesty. The fact that the software raises a flag does NOT guarantee that an infraction actually took place. It simply alerts an instructor that something occurred during the test session that they may want to review. It is up to the instructor to review any flags and to decide how to proceed. Some scenarios that could raise flags are:
 
* Proctorio's automated software analyzes recorded test sessions for suspicious activity that may indicate academic dishonesty. The fact that the software raises a flag does NOT guarantee that an infraction actually took place. It simply alerts an instructor that something occurred during the test session that they may want to review. It is up to the instructor to review any flags and to decide how to proceed. Some scenarios that could raise flags are:
Line 174: Line 125:
  
 
'''How can I learn more about Proctorio and student privacy?'''
 
'''How can I learn more about Proctorio and student privacy?'''
−
* Visit the [[#Privacy and data security|Privacy and Data Security]] section above. Also see [https://proctorio.com/about/privacy Proctorio Privacy] and [https://proctorio.com/about/data-security Proctorio Data Security].
+
* Visit the [[#Privacy and data security|Privacy and Data Security]] section above. Also see [https://proctorio.com/about/privacy Proctorio Privacy] and [https://proctorio.com/about/data-security Proctorio Data Security].--->

Latest revision as of 17:51, 11 November 2021

Proctorio logo

What is Proctorio and how does it work?

Proctorio is an online proctoring system integrated into Sakai that is used in some classes to ensure a fair testing environment.
Exams that use Proctorio are labeled "Proctorio required" in Sakai.

  • On these exams, Proctorio records the student (via webcam) and their computer screen while they are taking the exam.
  • Proctorio also limits their ability to use other materials or to share exam content with others.
  • After the exam, Proctorio's automated software analyzes each student's recorded test session and flags any suspicious activity for the instructor to review. Only the instructor (and their supervisor or Sakai support staff, if needed) can view recordings.


Considerations and Requirements

Please review and consider the items below before requesting Proctorio.

  • Proctorio is intended to be used for remote assessment in Sakai in Online, Blended, and Hybrid courses, only.
  • You are strongly encouraged to visit the Proctorio for Students page to learn more about Proctorio, and how it is presented to students.
  • Proctorio does not detect and identify instances of "cheating". It is the instructor's responsibility to analyze the Proctorio Exam Results and make any judgements.
  • Sample Syllabus Statement
    Add the following statement, or one similar, to your syllabus to ensure your students are aware of the use of the tool and any specific guidelines you have for testing:

    • Some assessments (such as exams) in this course will require the use of an automated, online proctoring tool called Proctorio. The purpose of Proctorio is to promote academic integrity and create a fair testing environment for all students. For details, see go.durhamtech.edu/proctorio-students

    To use Proctorio, you need a computer (Windows, MacOS, Linux, or Chromebook) with a webcam and microphone and with Chrome browser installed. You cannot use a smartphone or tablet. If you do not have access to the required equipment, loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment. Laptops may be checked out for the whole semester. Submit the Computer Request Form to request a loaner laptop for proctored online testing.

  • A no-stakes Practice Exam should be offered to the class before the first official exam using Procotio in order for the students to install the Proctorio extension, resolve any technical difficulties, and familiarize themselves with the tool.


Equipment and software required

  • Laptop or desktop computer (Windows, MacOS, Linux, or Chromebook) - You cannot use a smartphone or tablet.
  • Students are also required to have a camera and microphone for testing.
  • Google Chrome browser - Chrome is the only supported browser for using Proctorio on Sakai - download Chrome browser
  • *Proctorio extension for Chrome – download Proctorio extension

If your students do not have access to the required equipment:

  • Loaner laptops (Chromebooks) are available for students taking classes that use Proctorio who do not have the required equipment.
  • Laptops may be checked out for the whole semester.
  • Students must submit the Computer Request Form to request a loaner laptop for proctored online testing.


Requesting Proctorio

Proctorio is available by request only for Online or Hybrid & Blended courses that are issuing exams in Sakai to students testing remotely. Please visit and complete the form below prior to the date shown to ensure Proctorio is enabled for your Sakai site.

For Spring, 2022 (please submit by December 10, 2021): Proctorio Request Form

Technical support

Proctorio Support for instructors is only available through the Proctorio Gradebook, accessed through Sakai.

You can also contact sakaihelp@durhamtech.edu for general questions or assistance with any Proctorio issues.


Privacy and data security

Proctorio has built-in protections to ensure privacy and security of student data.

  • Proctorio works using a Chrome browser extension that you install on your computer. Proctorio has access to the Chrome browser only and cannot access files stored on your computer or change settings on your computer.
  • Proctorio runs only during a proctored exam. It stops running and stops recording when you submit your exam.
  • After a proctored exam, you can choose to disable or remove Proctorio's browser extension if you like.
  • All data is encrypted before transfer to Proctorio's systems and remains encrypted on Proctorio's systems.
  • Proctorio uses Zero-Knowledge Encryption, which means Proctorio employees cannot access encrypted data on their systems.
  • Only the instructor (and their supervisor or Sakai support staff, if needed) can "unlock" and view encrypted student data.

Proctorio has been certified by The IKeepSafe Coalition for meeting the highest data security and privacy standards. Proctorio is FERPA compliant (proctorio.com/ferpa) and GDPR compliant (proctorio.com/gdpr).

For more details, see Proctorio Privacy and Proctorio Data Security.


Accessibility

There may be limitations in Proctorio’s accessibility for students who utilize screen readers and/or keyboard navigation. If your students have concerns about their ability to use Proctorio, please direct them to contact Durham Tech's Accessibility Services office well ahead of any exams to discuss accommodations.

Proctorio's standards compliance and statement on accessibility proctorio.com/accessibility


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