Difference between revisions of "Sakai Non-Credit Course Checklist"

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* After the Colleague section has been created, the supervisor or appropriate personnel must complete this form to request the non-credit Sakai Course creation (Non-credit Sakai courses are not created by default, like Credit courses are):
 
* After the Colleague section has been created, the supervisor or appropriate personnel must complete this form to request the non-credit Sakai Course creation (Non-credit Sakai courses are not created by default, like Credit courses are):
 
** [https://docs.google.com/forms/d/e/1FAIpQLSeWgPCYfHO49Sh_xALZDgq1UNtxeenJ77L8totuspaVF1r5vQ/viewform?formkey=dEU4TFNaQzZrRV9WbGJ1bmhNNXhDWGc6MQ#gid=0 Sakai Course Site Request for Non-Credit Courses] or http://bit.ly/non-credit-course-request  
 
** [https://docs.google.com/forms/d/e/1FAIpQLSeWgPCYfHO49Sh_xALZDgq1UNtxeenJ77L8totuspaVF1r5vQ/viewform?formkey=dEU4TFNaQzZrRV9WbGJ1bmhNNXhDWGc6MQ#gid=0 Sakai Course Site Request for Non-Credit Courses] or http://bit.ly/non-credit-course-request  
** A confirmation email will be sent to the requester. Within 1-2 days, the Sakai non-credit course will be created, and students automatically enrolled. If instructors have completed Sakai training, they will automatically be enrolled in the course site as well.
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*** A confirmation email will be sent to the requester. Within 1-2 days, the Sakai non-credit course will be created, and students automatically enrolled.  
 +
*** If instructors have completed Sakai training, they will automatically be enrolled in the course site as well.
  
 
==Required Sakai Hybrid/Supplemental Logon Procedures==
 
==Required Sakai Hybrid/Supplemental Logon Procedures==
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** '''Seven digit Durham Tech student id''' (Found in Web Advisor or on a Durham Tech paper roster). Required for Sakai password setup.
 
** '''Seven digit Durham Tech student id''' (Found in Web Advisor or on a Durham Tech paper roster). Required for Sakai password setup.
 
** '''Durham Tech/Sakai userid''' (Found in Sakai > Roster).  
 
** '''Durham Tech/Sakai userid''' (Found in Sakai > Roster).  
** The '''[https://courses.durhamtech.edu/wiki/images/2/2d/SakaiStudentLogin-noncredit.pdf Non-credit Student Sakai logon]''' instructions or http://bit.ly/non-credit-student-sakai-logon
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** Share the '''[https://courses.durhamtech.edu/wiki/images/2/2d/SakaiStudentLogin-noncredit.pdf Non-credit Student Sakai logon]''' instructions or http://bit.ly/non-credit-student-sakai-logon
  
 
==Required Online Sakai Registration/Communication Procedures==
 
==Required Online Sakai Registration/Communication Procedures==
  
 
===Online Student Registration===
 
===Online Student Registration===
Online instructors don't meet with their students, therefore they can't easily share the required information online students need to logon to Sakai: student id, Durham Tech userid and Student Sakai logon instructions.   
+
Online instructors don't meet with their students, therefore they can't easily share the required information online students need to logon to Sakai: student id and Student Sakai logon instructions.   
 
* Students must be required to provide current email address(es) when they register for online classes
 
* Students must be required to provide current email address(es) when they register for online classes
* Program specialists must record student's current email address(es) in Colleague  
+
* Program specialists must record student's current preferred email address in Colleague  
* Supervisors/program specialists must send to each online student the following information (could use the students' Colleague preferred email address):  
+
* Supervisors/program specialists must send to each online student the following information:  
** Seven digit Durham Tech student id (required for password setup)
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** '''Seven digit Durham Tech student id''' (required for password setup)
** Durham Tech/Sakai userid
+
** The '''[https://courses.durhamtech.edu/wiki/images/2/2d/SakaiStudentLogin-noncredit.pdf Non-credit Student Sakai logon]''' instructions or http://bit.ly/non-credit-student-sakai-logon
**The Non-credit Student Sakai logon instructions: [http://bit.ly/non-credit-student-sakai-logon http://bit.ly/non-credit-student-sakai-logon]
+
====Large Online Courses: Student Registration====
 
+
For online non-credit courses, we recommend the following to be completed, before the course start date:
====Online Courses====
 
For online non-credit courses, we recommend the following is completed, before the course start date:
 
  
 
Part 1:  
 
Part 1:  
  
* If the courses are comprised of students whose Colleague records were created more than a year ago, it’s highly recommended that supervisors and program specialists work with the managers of the student course to perform the following before class starts:
+
* If the courses are comprised of students whose Colleague records were created more than a year ago, it’s highly recommended that supervisors and program specialists work with the managers of the students (if available) to perform the following before class starts:
** Ensure the students’ Colleague records contain the current information: email address, mailing address and zip code.     
+
** Ensure the students’ Colleague records contain their current information: email address, mailing address and zip code.     
 
 
  
 
Part 2:
 
Part 2:
  
 
* We recommend that department supervisors and program specialists complete the Communications Management Basics workshop, a Colleague workshop offered by IT.  
 
* We recommend that department supervisors and program specialists complete the Communications Management Basics workshop, a Colleague workshop offered by IT.  
** If the course is not on the [https://training.durhamtech.edu/ Employee Training workshop] schedule, please open a [https://www.durhamtech.edu/faculty/its/index.htm Work Order request], requesting training.   
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** If the course is not on the [https://training.durhamtech.edu/ Employee Training workshop] schedule (or https://training.durhamtech.edu/), please contact IT to request training.   
* Using Communications Management, for a Colleague section, you can generate a separate email to each student, that lists the following, (if the information is in the student's Colleague record):
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* Using Communications Management, for a Colleague section, you can generate a separate email to each student, that lists the following (if the information is in the student's Colleague record):
 
** Colleague Student first and last names  
 
** Colleague Student first and last names  
 
** Colleague Student preferred email address
 
** Colleague Student preferred email address
 
** Colleague Student Colleague student id
 
** Colleague Student Colleague student id
** Text of the [https://courses.durhamtech.edu/wiki/images/2/2d/SakaiStudentLogin-noncredit.pdf Non-credit Student Sakai logon] instructions  
+
** Modified text of the [https://courses.durhamtech.edu/wiki/images/2/2d/SakaiStudentLogin-noncredit.pdf Non-credit Student Sakai logon] instructions
*** The Sakai Student logon instructions contain required information: how to figure out Durham Tech/Sakai userids, set up/activate Durham Tech/Sakai passwords, and how to logon to Sakai
 
  
===Missing/Incorrect Online Student Colleague email address===
+
===Online Students with Missing/Incorrect Colleague Email address===
* For online students who do not provide a preferred email address, or provide an invalid or outdated email address, the course supervisors/program assistants will need to contact students by phone, to get the correct email address, add it to Colleague, and resend the student's Colleague student id and Non-credit Student Sakai logon instructions.
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* Supervisors/program assistants must contact students by phone, to retrieve the student's current email address
 +
** The student's current email address must be added to Colleague as the preferred email address
 +
** The student must be re-emailed with student id and non-credit Student Sakai logon instructions
  
==How to Fix Sakai Student Issues==
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===Updated Colleague Student Email Address Must be Transferred to Sakai===
 +
* Supervisors/program specialists must contact sakaihelp@durhamtech.edu to transfer the updated student’s preferred email address to Sakai.
 +
* Email [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] the following information: 
 +
** Student name and id number
 +
** Student's old and new preferred email address in Colleague
  
===Sakai Student Logon / Password Reset Issues===  
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==Sakai Password Setup Required==
* Students must enter the following Colleague student information to activate/set up their Durham Tech/Sakai password:
 
** Five digit zip code
 
** Birth date
 
** In some cases, the last four digits of their social security number
 
* If any of a students' information listed above is incorrect in Colleague, when trying to activate/set up their Sakai password, they will receive an error message of "501S", "502Z", "503B", "505A"
 
  
===What to do with Sakai Password Reset Errors: 501S, 502Z, 503B and 505A===  
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All students must set up/activate their Durham Tech/Sakai password. The student must provide the following information during Sakai password set-up or password reset, and the information must match their Colleague record: 
'''IMPORTANT:''' Instructors/supervisors must work with their program specialists to update student records with their current data. Otherwise, your students will not be able to reset their Sakai password and logon to their Sakai class.
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* Seven digit Durham Tech student id
When students are resetting their Sakai password AND receive an error message of "501S", "502Z", or "503B":  
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* Durham Tech/Sakai userid  (Contains student last name, first initial of their first name and last four digits of their student id number)
* Contact the appropriate [https://courses.durhamtech.edu/wiki/index.php/Account_Activation Program Specialist] to correct student data required to reset a Sakai password:
+
* Five digit zip code, birth date, and in some cases, the last four digits of their social security number
** Mailing address and five digit zip code
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* In addition, students must do the following:
** Birth date
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** Students must pick a security question and answer
** In some cases, their social security number
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** Students must create a password (according to specific criteria)
 +
 
 +
===How to Fix Sakai Password Setup/Reset Errors: 501S, 502Z, 503B and 505A===  
 +
'''IMPORTANT:''' If a student doesn’t know their seven digit Durham Tech student id, or their Colleague information (zip code, birth date or last four digits of their social security number) is outdated/incorrect, they cannot setup or reset their password
 +
* If students are setting up/resetting their Sakai password AND receive an error message of '''"501S", "502Z", or "503B":'''
 +
** Contact the appropriate [https://courses.durhamtech.edu/wiki/index.php/Account_Activation Program Specialist] or http://bit.ly/non-credit-sakai-data-contacts to correct student data required to setup/reset a Sakai password:
 +
*** Mailing address and five digit zip code
 +
*** Birth date
 +
*** In some cases, their social security number
 
    
 
    
* If a student receives an error message of "505A", the student/instructor or supervisor should email [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu], with the following information to get the issue resolved:  
+
* If students are setting up/resetting their Sakai password AND receives an error message of '''"505A"''', the student/instructor or supervisor should email [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu], with the following information to get the issue resolved:  
 
** student name
 
** student name
 
** student id number
 
** student id number
 
** student email address
 
** student email address
 
===Updated Colleague Student email addresses need to be transferred to Sakai===
 
 
* In Colleague, in the E-Mail Address(es) field, beside the student's preferred email address, the Preferred field must be updated with an "Y", to ensure their Sakai email address is added. 
 
* If the Colleague email address is updated, contact [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] to '''transfer the updated student email address transferred from Colleague to Sakai.''' Email [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] the following information:
 
*** Student name and id number
 
*** Student's old and new Colleague preferred email address
 

Latest revision as of 13:05, 1 March 2018

For Online, Hybrid or Supplemental Sakai courses

If you are providing an online, hybrid or a course that uses Sakai to provide supplemental online course materials, the following tasks must be performed before students can participate in the course.

Required Instructor Sakai Training

  • Supervisors and instructors must register and successfully complete the required workshop: Intro to Sakai – Online!
    • For hybrid and online courses, we highly recommend supervisors and instructors register and complete the workshop: Intermediate Sakai – Online!
    • Note: Some supervisors require their hybrid and online instructors to complete the Intermediate Sakai training.
  • You can find details about Sakai workshops at Sakai Training or http://bit.ly/sakaitraining

Required Non-credit Sakai Course Request

  • Just like any other course, the appropriate personnel must add the class section in Colleague, and Sakai-trained instructors must be assigned to the Colleague section
  • After the Colleague section has been created, the supervisor or appropriate personnel must complete this form to request the non-credit Sakai Course creation (Non-credit Sakai courses are not created by default, like Credit courses are):

Required Sakai Hybrid/Supplemental Logon Procedures

Sakai Hybrid/Supplemental Student Logon Requirements

  • For face-to-face and hybrid classes, supervisors/instructors must provide each student with the following required information:

Required Online Sakai Registration/Communication Procedures

Online Student Registration

Online instructors don't meet with their students, therefore they can't easily share the required information online students need to logon to Sakai: student id and Student Sakai logon instructions.

  • Students must be required to provide current email address(es) when they register for online classes
  • Program specialists must record student's current preferred email address in Colleague
  • Supervisors/program specialists must send to each online student the following information:

Large Online Courses: Student Registration

For online non-credit courses, we recommend the following to be completed, before the course start date:

Part 1:

  • If the courses are comprised of students whose Colleague records were created more than a year ago, it’s highly recommended that supervisors and program specialists work with the managers of the students (if available) to perform the following before class starts:
    • Ensure the students’ Colleague records contain their current information: email address, mailing address and zip code.

Part 2:

  • We recommend that department supervisors and program specialists complete the Communications Management Basics workshop, a Colleague workshop offered by IT.
  • Using Communications Management, for a Colleague section, you can generate a separate email to each student, that lists the following (if the information is in the student's Colleague record):
    • Colleague Student first and last names
    • Colleague Student preferred email address
    • Colleague Student Colleague student id
    • Modified text of the Non-credit Student Sakai logon instructions

Online Students with Missing/Incorrect Colleague Email address

  • Supervisors/program assistants must contact students by phone, to retrieve the student's current email address
    • The student's current email address must be added to Colleague as the preferred email address
    • The student must be re-emailed with student id and non-credit Student Sakai logon instructions

Updated Colleague Student Email Address Must be Transferred to Sakai

  • Supervisors/program specialists must contact sakaihelp@durhamtech.edu to transfer the updated student’s preferred email address to Sakai.
  • Email sakaihelp@durhamtech.edu the following information:
    • Student name and id number
    • Student's old and new preferred email address in Colleague

Sakai Password Setup Required

All students must set up/activate their Durham Tech/Sakai password. The student must provide the following information during Sakai password set-up or password reset, and the information must match their Colleague record:

  • Seven digit Durham Tech student id
  • Durham Tech/Sakai userid (Contains student last name, first initial of their first name and last four digits of their student id number)
  • Five digit zip code, birth date, and in some cases, the last four digits of their social security number
  • In addition, students must do the following:
    • Students must pick a security question and answer
    • Students must create a password (according to specific criteria)

How to Fix Sakai Password Setup/Reset Errors: 501S, 502Z, 503B and 505A

IMPORTANT: If a student doesn’t know their seven digit Durham Tech student id, or their Colleague information (zip code, birth date or last four digits of their social security number) is outdated/incorrect, they cannot setup or reset their password!

  • If students are setting up/resetting their Sakai password AND receive an error message of "501S", "502Z", or "503B":
  • If students are setting up/resetting their Sakai password AND receives an error message of "505A", the student/instructor or supervisor should email sakaihelp@durhamtech.edu, with the following information to get the issue resolved:
    • student name
    • student id number
    • student email address