Difference between revisions of "Student Sakai 11 Tips"
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Jump to navigationJump to search (Created page with "==Known Issues/Solutions for Students== ===Problems Posting in Forums=== * '''Issue:''' After creating an initial post in the Discussion Forum, some students are seeing a cop...") |
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''Note: This should solve the problem so that it does not recur. However, if you use another browser or computer, you may have to clear the cache there as well. If the problem occurs more than a few times on the same computer or browser, please contact sakaihelp@durhamtech.edu.'' | ''Note: This should solve the problem so that it does not recur. However, if you use another browser or computer, you may have to clear the cache there as well. If the problem occurs more than a few times on the same computer or browser, please contact sakaihelp@durhamtech.edu.'' | ||
| + | |||
| + | * '''Issue:''' When trying to reply in a Forum, some students get the Alert/Error message below: | ||
| + | <div class="messagebox" style="border-style: dotted; border-width: thin; background-color: #FFFFCC; padding-left:10px; padding-right:10px;"> | ||
| + | Alert: Unable to complete your request because it appears you are using multiple tabs.<br /> | ||
| + | Please close all your browser windows and try again.<br /> | ||
| + | If you were not using multiple tabs, please contact your system administrator. | ||
| + | </div> | ||
| + | * '''Solution:''' '''You can't use the web browser BACK button when working in Sakai'''. | ||
| + | * If use your browser's BACK button while navigating in a forum, you'll get the above Alert/Error when you try to post a reply (even if you do not have multiple tabs or windows open). | ||
| + | * To avoid the error in the future -- use the links within Sakai to navigate around. | ||
Revision as of 12:56, 11 January 2017
Known Issues/Solutions for Students
Problems Posting in Forums
- Issue: After creating an initial post in the Discussion Forum, some students are seeing a copy of the previous text when attempting to reply or post a new conversation.
- Solution: Clearing the cache resolves this issue. For a full clear of the cache, follow these steps:
- Log out of Sakai
- Clear your browser's cache - see instructions for clearing the cache in most any browser
- Close out of the browser completely
- Re-open the browser, log in again, and things should work fine!
Note: This should solve the problem so that it does not recur. However, if you use another browser or computer, you may have to clear the cache there as well. If the problem occurs more than a few times on the same computer or browser, please contact sakaihelp@durhamtech.edu.
- Issue: When trying to reply in a Forum, some students get the Alert/Error message below:
- Solution: You can't use the web browser BACK button when working in Sakai.
- If use your browser's BACK button while navigating in a forum, you'll get the above Alert/Error when you try to post a reply (even if you do not have multiple tabs or windows open).
- To avoid the error in the future -- use the links within Sakai to navigate around.
