Difference between revisions of "Contact Sakai Support OLD"
From DurhamtechWiki
Jump to navigationJump to search| Line 1: | Line 1: | ||
| − | + | <font color="navy">'''If you need help with Sakai, several options are available:'''</font> | |
| − | ''' | + | * '''Contact Durham Tech's Instructional Technology team''' |
| + | Durham Tech's Instructional Technology team can assist you with Sakai questions: <br /> | ||
| + | ** Email: [mailto:sakihelp@courses.durhamtech.edu sakaihelp@courses.durhamtech.edu] / 919-536-7213 - choose option 3, 4, or 5 | ||
| + | ** Phone (M-F, 8-5): 919-536-7213 - choose option 3, 4, or 5 | ||
| + | |||
| + | * '''Check with your instructor''' | ||
| + | Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments. | ||
| + | |||
| + | When contacting support, please include the following information: | ||
* Your name | * Your name | ||
* The class you are taking that is using Sakai | * The class you are taking that is using Sakai | ||
| Line 8: | Line 16: | ||
* Please also cc: your instructor on the email! | * Please also cc: your instructor on the email! | ||
| − | + | NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance. | |
| − | |||
| − | Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance. | ||
Revision as of 15:43, 12 August 2010
If you need help with Sakai, several options are available:
- Contact Durham Tech's Instructional Technology team
Durham Tech's Instructional Technology team can assist you with Sakai questions:
- Email: sakaihelp@courses.durhamtech.edu / 919-536-7213 - choose option 3, 4, or 5
- Phone (M-F, 8-5): 919-536-7213 - choose option 3, 4, or 5
- Check with your instructor
Instructors organize their course sites differently and choose different settings. It's a good idea to ask your instructors because often the answer is specific to the way they are doing things. It's also important for your instructors to know if you're having a technical problem that may affect your ability to do your assignments.
When contacting support, please include the following information:
- Your name
- The class you are taking that is using Sakai
- A detailed description of the problem
- A phone number where you can be reached
- Please also cc: your instructor on the email!
NOTE: The Blackboard Help Desk and the Durham Tech Help Desk are NOT able to help with Sakai issues. Also, please do not contact rSmart for assistance.
