Difference between revisions of "Sakai Procedures"

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<font color="red">'''Instructors who use Sakai at Durham Tech must follow the procedures described on this page. Please read carefully!'''</font>
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==Course Site Creation and Instructor Access==
 +
===How and when are Sakai sites created?===
 +
'''For all credit classes''', Sakai sites are created automatically, starting a few months before the semester begins. <p>
 +
'''For non-credit classes that have a delivery method of online, hybrid, or blended''', Sakai sites are created automatically, within 24 hours after the course section is created in Colleague. <p>
 +
* '''EXCEPTIONS:''' For the following types of non-credit classes, Sakai sites are '''NOT''' created automatically –- a request is required:
  
==Course Site Creation==
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{| class="wikitable" style="width: 60%;"
===For courses I will teach with Sakai, do I need to submit course requests?===
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! style="background-color:#DAF7A6;" | Type of Non-Credit Class
 +
! style="background-color:#DAF7A6;" | Academic Level
 +
! style="background-color:#DAF7A6;" | How to Request a Sakai Site
 +
|-
 +
| style="width: 45%" | Non-credit classes with '''''traditional''''' delivery method
 +
| style="width: 10%" | CE
 +
| style="width: 45%" | Program director/chair submits [https://forms.durhamtech.edu Section Request Form] and selects option to request a Sakai site
 +
|-
 +
| Corporate Education and Customized Training Program classes - ''all delivery methods''
 +
| CE
 +
| Program director contacts the Curriculum Support and Development office (Terra Bikah) to request a Sakai site
 +
|-
 +
| College and Career Readiness (CCR) classes <br/> - ''all delivery methods''
 +
| BSP
 +
| Program director or instructor contacts the scheduler for CCR (O'Keishe Wright) to request a Sakai site
 +
|-
 +
| English as a Second Language (ESL) classes <br/> - ''all delivery methods''
 +
| BSP
 +
| Program director contacts the scheduler for ESL (Jesus Gomez-Cespedes) to request a Sakai site
 +
|}
 +
* '''''Note:''' Sakai sites will be created within 24 hours after requests are processed by the scheduler.''
  
* <font color="navy">'''For credit courses: No. '''</font> If you're teaching a credit course, you do not need to submit a request to get a course site set up on Sakai. Course sites are created automatically for all credit sections on Sakai. Starting a few months before a new semester begins, a process runs daily that creates course sites in Sakai based on information from Colleague. If you are assigned as "instructor" on a section in Colleague (AND if you have completed the Intro to Sakai workshop), your course sites will be created automatically in Sakai.
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===As an instructor, how do I get access to the Sakai sites for my classes?===
 
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To see and access your classes on Sakai, two criteria must be met:
* <font color="green">'''For non-credit courses: Yes. '''</font>''(including Con Ed, ESL, Basic Skills, AHS)''&nbsp; Sakai sites for non-credit courses are created by request. The appropriate person within your program or department must submit this form for each section that will use Sakai: '''[https://docs.google.com/a/connect.durhamtech.edu/spreadsheet/viewform?formkey=dEU4TFNaQzZrRV9WbGJ1bmhNNXhDWGc6MQ#gid=0 Sakai Course Site Request for Non-Credit Courses]'''. After your non-credit course request form has been received and processed: Each day, requested non-credit course sites in Sakai will be created. If you are assigned as "instructor" on a section in Colleague (AND if you have completed the Intro to Sakai workshop), your non-credit course site(s) will be created in Sakai.  
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# '''''You must have satisfactorily completed the Intro to Sakai online workshop.'''''
 
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#* See [[Sakai Training]] for details.
'''Note:''' Once created, your new course sites on Sakai will be '''EMPTY''' and ready for you to begin adding content and/or [[Sakai: Importing Content|copying in content from other sources]].
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#* The training requirement can be waived for [[Sakai Training#Instructors with Previous Sakai Experience | instructors with previous Sakai experience]].
 
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# '''''You must be assigned to the classes you are teaching on the official class schedule in Colleague.'''''
===How will I know that my Sakai sites have been created?===
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#* Your program director/chair provides information to your area's administrative assistant about the specific classes you are teaching.
Log into Sakai, click on "More Sites", and you should see your courses listed in a section labeled with the year/semester. (Example: 2013SP) Click on any course in the list to go into the course site.
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#* The administrative assistant assigns you to your classes on the official class schedule in Colleague.  
 
+
Once these criteria are met, your classes will become visible to you in Sakai within 24 hours (assuming the Sakai sites have been created -- see above).
===My courses are not listed in Sakai (or some sections are incorrect). What do I do?===
 
* <font color="navy">'''For credit courses:'''</font> Work with your program director, discipline chair, or department secretary to make sure you are assigned to the correct sections in Colleague. Once Colleague is updated, the correct course sites should appear in Sakai by 11 AM the next morning.
 
* <font color="green">'''For non-credit courses:'''</font> Check with appropriate staff in your area to make sure the form has been submitted to your request your course sites. If this has been done but your site isn't appearing in Sakai, contact [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] for further assistance.
 
  
 
===I want to combine multiple sections into a single site on Sakai. Can I do that?===
 
===I want to combine multiple sections into a single site on Sakai. Can I do that?===
 
+
Yes. You must submit the [https://sakaiforms.durhamtech.edu/ Sakai Combined Sections form] to tell us which sections you want combined.
Yes. You must submit '''[https://docs.google.com/a/connect.durhamtech.edu/spreadsheet/viewform?formkey=dHBVdk8xQVJaZFVObXd2UVhwbzlfR3c6MQ#gid=0 Sakai Combined Sections form]''' to tell us which sections you want combined.
 
  
 
'''IMPORTANT:'''
 
'''IMPORTANT:'''
* You must submit the '''[https://docs.google.com/a/connect.durhamtech.edu/spreadsheet/viewform?formkey=dHBVdk8xQVJaZFVObXd2UVhwbzlfR3c6MQ#gid=0 Sakai Combined Sections form] BEFORE''' the official start date of the class.  
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* You must submit the [https://sakaiforms.durhamtech.edu/ Sakai Combined Sections form] at least 2 business days '''BEFORE''' the official start date of the class.  
 
* The sections to combine must have similar start and end dates. (You cannot combine a Mini-Session 1 section with a Mini 2 or full-session section.)
 
* The sections to combine must have similar start and end dates. (You cannot combine a Mini-Session 1 section with a Mini 2 or full-session section.)
* It takes a minimum of 48 hours for Durham Tech's support staff to combine sections.
+
* It takes 1 to 2 days for Durham Tech's support staff to combine sections.
<!--- * After submitting the form, please wait to hear back from us before proceeding with adding content to your sites on Sakai. --->
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* We will send you an email when the sites have been combined. Meanwhile, it is very important to limit your work on Sakai to the site for the lowest section number.  
* We will send you an email when the sites have been combined. Meanwhile, it is very important to limit your work on Sakai to the site for the lowest section number. (For example, if you've requested to combine sections 101 and 102, work only in the 101 site. Site(s) for the higher-numbered section(s) will be deleted when the sites are combined.)
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** For example, if you've requested to combine sections 101 and 102, work only in the 101 site. Site(s) for the higher-numbered section(s) will be deleted when the sites are combined.
* For tips, review the handout on [[Media:Working_with_Combined_Sakai_Sites.pdf |Working with Multiple Sections in a Combined Sakai Site]]
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* For tips, review the handout on [[Media:Working_with_Combined_Sakai_Sites.pdf |Working with Multiple Sections in a Combined Sakai Site (PDF)]]
  
 
If you have questions, contact [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu].
 
If you have questions, contact [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu].
  
===What if the sections that I am assigned to teach change?===
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===How do I import (copy) content from one Sakai course into another?===
When a change is made to instructor assignments in Colleague, the next day the "new" section(s) you are teaching will appear in Sakai. The "old" sections that you are no longer teaching will still be listed, with you as instructor. To be removed from Sakai sites that you are no longer teaching, contact [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu].
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Please follow these instructions: [[Media:ImportContent.pdf | Importing Course Content (PDF)]]
  
===What if there are multiple instructors teaching a course?===
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===How can I customize which courses appear on the navigation bar at the top of Sakai?===
There can be multiple instructors in a site in Sakai. All instructors who are assigned to a section in Colleague AND who have completed the Intro to Sakai workshop will be added to the corresponding site in Sakai. Please note that if an instructor has not completed the Intro to Sakai workshop, he/she will not have access to the site on Sakai.
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When you log in to Sakai, the navigation bar along the top provides links to sites to which you have recently been added. The sites in the navigation bar are your "favorite" sites. A limit of 15 favorite sites can be displayed on the navigation bar.<p>
  
===How can I give my supervisor access to my Sakai site?===
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'''''To change which sites are "favorites" and appear on the navigation bar:'''''
Send requests to add supervisors to courses to [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu]. Be sure to include the exact course prefix/number/section along with the name of the person to add.  
+
* Click '''Sites''' (upper right). The Sites Drawer opens, which displays all of your sites.
 +
* Click the star icon beside any site to "favorite" it (star fills in and turns yellow) or to "unfavorite" it (star turns gray, with no fill).
 +
* You can click on the "Organize Favorites" tab to change the order in which favorites appear. Simply drag and drop to change the order.
 +
* When finished, click '''X''' in the upper right of the Sites Drawer to close it, and then click the '''Reload''' link to see your changes.
  
'''Please note:''' Only folks who have completed the Intro to Sakai workshop can be added to a site.
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===When a section is canceled, what happens to the Sakai site for the class?===
 +
* When a section is marked "canceled" or "hold for cancellation" in Colleague, the instructor and all students are removed from the Sakai site within 24 hours.
 +
* The Sakai site and its content are not deleted; however, the instructor can no longer see or access the site.
 +
* If the instructor needs to access the Sakai site again (for example, to transfer the content to another class), contact [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] for assistance.
 +
* Note: Supervisors can see canceled classes in Delegated Access.
  
===How do I hide a site so it no longer appears under "More Sites"?===
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===How can supervisors access Sakai sites for classes they supervise?===
*Log in to Sakai.
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* Supervisors can access classes they supervise using a tool called [[Sakai:Delegated Access | Delegated Access]] in Sakai.  
*In the My Workspace area, click on Preferences in the menu on the left.
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* Through Delegated Access, supervisors can post announcements, email students, view the gradebook, and do most anything an instructor can (including adding/editing/deleting content), with some limitations.
*In the "My Active Sites" list on the left, click the site you want to hide. (Ctrl-click to choose multiple sites.)
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* See [[Sakai:Delegated Access | Delegated Access]] for details.
*Click the right arrow in the middle to move the site to the "My Hidden Sites" column.
 
*Click Update Preferences.
 
*Click "More Sites" to see your changes.
 
  
==Importing (Copying) Content==
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===Can I request to have others added to my Sakai site?===
 +
To protect student privacy, course site access is limited to those with a legitimate educational need. This includes students officially registered for the course, instructor(s) teaching the course, appropriate instructional supervisors, and appropriate support staff.
  
===How do I import (copy) content from my Sakai course into another Sakai course?===
+
There are situations when others may be added to a Sakai site:
* [[Media:ImportContent.pdf|Importing (copying) course content from one Sakai site to another]] '''(updated October 2013)''' (DTCC)
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* To facilitate sharing of content, an instructor may be added to another instructor’s course site upon request. This requires approval from the program director/chair or from the instructor whose course is being shared and may be requested by emailing [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu].
<!--- ===How do I import (copy) content from my Blackboard course to a Sakai course?===
 
* [[Media:BbtoSakai.pdf|5 Tips for Converting Your Blackboard Course to Sakai]] (DTCC)
 
  
===How do I import (copy) tests from my Blackboard course to a Sakai course?===
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* At times, individuals from entities outside of Durham Tech may need access to Sakai sites. This could include auditors, accreditation reviewers, or interns/volunteers working with a class in a College-sanctioned role. Contact Human Resources to request a "non-employee" account, which provides a login for accessing College systems. Once the "non-employee" account has been created, the program director/chair can email [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] to request access to specific Sakai sites.
* [[Media:ImportBbTests.pdf| Importing Tests and Quizzes from Blackboard]] (DTCC) --->
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 +
* If a non-employee needs access to a Sakai site that does not contain student data, contact [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu] to discuss options for creating a local guest account.
  
 
==Student Access==
 
==Student Access==
  
===When will students be added to Sakai sites?===
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===When are students added to Sakai sites?===
Students are added to Sakai sites daily from the start of registration. Each morning (from 8:30 until about 10:30 AM), a process runs that automatically adds students to your Sakai courses. This process also automatically sets to '''inactive''' students who drop.  
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Students are added to Sakai sites daily from the start of registration. Each morning and late afternoon, a process runs that automatically adds students to your Sakai courses. This process also automatically removes students who drop.
<!-- <font color="red">'''Please do not add or inactivate students yourself'''</font> -- just allow the daily process (which is fed from official rosters in Colleague) to handle it for you. -->
 
  
===Where can I see a list of currently active students in my course?===
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===Where can I see a current list of students in my course?===
The Roster tool (on the main menu in your course site) allows you to view a list of students that matches the roster in Colleague. The Roster tool lists the student Name, User ID, Email Address, and Role.  
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The '''Roster''' tool (on the main menu in your course site) allows you to view a list of students enrolled in your class. <p>
 +
 
 +
The Roster tool lists each student's name, user ID, role, and email address. The Roster may also include a student's photo, pronouns, or their recorded name pronunciation, if the student chooses to provide these. <p>
 +
 
 +
You can click '''Export''' at the top of the Roster area to download a spreadsheet that includes student names and email addresses.
  
 
===How do I make my Sakai site visible to students?===
 
===How do I make my Sakai site visible to students?===
When you are ready for students to access your course, click the '''Publish Now''' button in the upper left area of the course site (just under the Durham Tech logo). By default, all courses are marked unpublished until the instructor makes them available to students. <br>
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When you are ready for students to access your course, click the '''Publish Now''' along the top of your course site. By default, all courses are marked unpublished (as shown below) until the instructor makes them available to students. <p>
[[Image:How-to-publish.png]]
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Durham Tech's [[Online Course Guidelines]] state that the instructor should publish the course site by 8:00 AM on the class start date. <p>
 +
[[Image:Intro21-mod9-activity-step2-for-wiki.png|border|alt=Publish Now button is circled, in the top middle of a Sakai site]]
  
 
===Where do my students get instructions for logging in to Sakai?===
 
===Where do my students get instructions for logging in to Sakai?===
From '''YOU'''! While we are in transition, it's especially  important for you to tell your students that you are using Sakai and to give them instructions for accessing Sakai. Please give your students a copy of the appropriate Sakai Student Login Handout, so they will know how to log in and who to contact for help:
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From '''YOU'''! Sakai may be new to your students, so it's important for you to give them instructions for accessing it. Please give your students a copy of the appropriate Sakai Student Login Handout, so they will know how to log in and who to contact for help:
 
* <font color="navy">'''For credit courses:'''</font> [http://courses.durhamtech.edu/wiki/images/7/7c/SakaiStudentLogin.pdf Sakai Student Login Handout for Credit Students] (PDF)
 
* <font color="navy">'''For credit courses:'''</font> [http://courses.durhamtech.edu/wiki/images/7/7c/SakaiStudentLogin.pdf Sakai Student Login Handout for Credit Students] (PDF)
* <font color="green">'''For non-credit courses:'''</font> [http://courses.durhamtech.edu/wiki/images/2/2d/SakaiStudentLogin-noncredit.pdf Sakai Student Login Handout for Non-Credit Students] (PDF)
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* <font color="green">'''''For non-credit courses:'''''</font> [http://courses.durhamtech.edu/wiki/images/2/2d/SakaiStudentLogin-noncredit.pdf Sakai Student Login Handout for Non-Credit Students] (PDF)
 
 
The [[Sakai Help for Students]] site is a great place to refer your students if they are having trouble or need more info on using Sakai. (There is a link to "Help for Students" on the main Sakai login page.)
 
 
 
===What do I do if a student drops?===
 
NOTHING. When a student drop is processed in Collague, the next morning at by 10:30 AM the student will become inactive in the appropriate Sakai site. If the student needs to be reactivated, that change must happen in Colleague first, then the student will automatically become active in Sakai the next morning by 10:30 AM. No data will be lost if a student is dropped and then re-added.
 
 
 
==Sakai Procedures Video==
 
View the [http://www.youtube.com/watch?v=UpOI_Plv9Rs Sakai Procedures video] to see and hear an overview of important Sakai procedures.
 
  
<!-- ===How do I copy content from my Sakai practice course into my new course sites?===
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===How can students get help with Sakai?===
* [[Media:ImportContent.pdf|Importing (copying) course content from one Sakai site to another]] (PDF)  
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The [[Sakai Help for Students | Help for Students]] page contains many videos and links to help your students learn to use Sakai – how to post in discussion forums, taking tests in Sakai, and so on. We recommend that you familiarize yourself with these resources and point your students to them.
 +
<p>
 +
The [[Contact Sakai Support]] page lists several ways students (and instructors) can get help:
 +
* A Sakai help desk is available 24 hours a day, seven days a week for students and instructors. This help desk is provided by the North Carolina Community College System.
 +
* Also, during the work week, you and your students are welcome to contact Durham Tech's local Sakai support staff directly by emailing [mailto:sakaihelp@durhamtech.edu sakaihelp@durhamtech.edu].
  
How do I copy content from an existing Sakai site into my new course sites? -->
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===What happens when a student drops a class?===
 +
* When a student submits a withdrawal form, it must be processed by Student Records. Once that is done, the student will be automatically removed from the Sakai course site, typically within 12 hours.
 +
* If a withdrawn student is reinstated in the class, once Student Records processes the reinstatement, the student will automatically be added back to the Sakai course site, typically within 12 hours.
 +
* No data is lost in Sakai if a student is dropped and then re-added.

Latest revision as of 11:11, 14 June 2022

Course Site Creation and Instructor Access

How and when are Sakai sites created?

For all credit classes, Sakai sites are created automatically, starting a few months before the semester begins.

For non-credit classes that have a delivery method of online, hybrid, or blended, Sakai sites are created automatically, within 24 hours after the course section is created in Colleague.

  • EXCEPTIONS: For the following types of non-credit classes, Sakai sites are NOT created automatically –- a request is required:
Type of Non-Credit Class Academic Level How to Request a Sakai Site
Non-credit classes with traditional delivery method CE Program director/chair submits Section Request Form and selects option to request a Sakai site
Corporate Education and Customized Training Program classes - all delivery methods CE Program director contacts the Curriculum Support and Development office (Terra Bikah) to request a Sakai site
College and Career Readiness (CCR) classes
- all delivery methods
BSP Program director or instructor contacts the scheduler for CCR (O'Keishe Wright) to request a Sakai site
English as a Second Language (ESL) classes
- all delivery methods
BSP Program director contacts the scheduler for ESL (Jesus Gomez-Cespedes) to request a Sakai site
  • Note: Sakai sites will be created within 24 hours after requests are processed by the scheduler.

As an instructor, how do I get access to the Sakai sites for my classes?

To see and access your classes on Sakai, two criteria must be met:

  1. You must have satisfactorily completed the Intro to Sakai online workshop.
  2. You must be assigned to the classes you are teaching on the official class schedule in Colleague.
    • Your program director/chair provides information to your area's administrative assistant about the specific classes you are teaching.
    • The administrative assistant assigns you to your classes on the official class schedule in Colleague.

Once these criteria are met, your classes will become visible to you in Sakai within 24 hours (assuming the Sakai sites have been created -- see above).

I want to combine multiple sections into a single site on Sakai. Can I do that?

Yes. You must submit the Sakai Combined Sections form to tell us which sections you want combined.

IMPORTANT:

  • You must submit the Sakai Combined Sections form at least 2 business days BEFORE the official start date of the class.
  • The sections to combine must have similar start and end dates. (You cannot combine a Mini-Session 1 section with a Mini 2 or full-session section.)
  • It takes 1 to 2 days for Durham Tech's support staff to combine sections.
  • We will send you an email when the sites have been combined. Meanwhile, it is very important to limit your work on Sakai to the site for the lowest section number.
    • For example, if you've requested to combine sections 101 and 102, work only in the 101 site. Site(s) for the higher-numbered section(s) will be deleted when the sites are combined.
  • For tips, review the handout on Working with Multiple Sections in a Combined Sakai Site (PDF)

If you have questions, contact sakaihelp@durhamtech.edu.

How do I import (copy) content from one Sakai course into another?

Please follow these instructions: Importing Course Content (PDF)

How can I customize which courses appear on the navigation bar at the top of Sakai?

When you log in to Sakai, the navigation bar along the top provides links to sites to which you have recently been added. The sites in the navigation bar are your "favorite" sites. A limit of 15 favorite sites can be displayed on the navigation bar.

To change which sites are "favorites" and appear on the navigation bar:

  • Click Sites (upper right). The Sites Drawer opens, which displays all of your sites.
  • Click the star icon beside any site to "favorite" it (star fills in and turns yellow) or to "unfavorite" it (star turns gray, with no fill).
  • You can click on the "Organize Favorites" tab to change the order in which favorites appear. Simply drag and drop to change the order.
  • When finished, click X in the upper right of the Sites Drawer to close it, and then click the Reload link to see your changes.

When a section is canceled, what happens to the Sakai site for the class?

  • When a section is marked "canceled" or "hold for cancellation" in Colleague, the instructor and all students are removed from the Sakai site within 24 hours.
  • The Sakai site and its content are not deleted; however, the instructor can no longer see or access the site.
  • If the instructor needs to access the Sakai site again (for example, to transfer the content to another class), contact sakaihelp@durhamtech.edu for assistance.
  • Note: Supervisors can see canceled classes in Delegated Access.

How can supervisors access Sakai sites for classes they supervise?

  • Supervisors can access classes they supervise using a tool called Delegated Access in Sakai.
  • Through Delegated Access, supervisors can post announcements, email students, view the gradebook, and do most anything an instructor can (including adding/editing/deleting content), with some limitations.
  • See Delegated Access for details.

Can I request to have others added to my Sakai site?

To protect student privacy, course site access is limited to those with a legitimate educational need. This includes students officially registered for the course, instructor(s) teaching the course, appropriate instructional supervisors, and appropriate support staff.

There are situations when others may be added to a Sakai site:

  • To facilitate sharing of content, an instructor may be added to another instructor’s course site upon request. This requires approval from the program director/chair or from the instructor whose course is being shared and may be requested by emailing sakaihelp@durhamtech.edu.
  • At times, individuals from entities outside of Durham Tech may need access to Sakai sites. This could include auditors, accreditation reviewers, or interns/volunteers working with a class in a College-sanctioned role. Contact Human Resources to request a "non-employee" account, which provides a login for accessing College systems. Once the "non-employee" account has been created, the program director/chair can email sakaihelp@durhamtech.edu to request access to specific Sakai sites.
  • If a non-employee needs access to a Sakai site that does not contain student data, contact sakaihelp@durhamtech.edu to discuss options for creating a local guest account.

Student Access

When are students added to Sakai sites?

Students are added to Sakai sites daily from the start of registration. Each morning and late afternoon, a process runs that automatically adds students to your Sakai courses. This process also automatically removes students who drop.

Where can I see a current list of students in my course?

The Roster tool (on the main menu in your course site) allows you to view a list of students enrolled in your class.

The Roster tool lists each student's name, user ID, role, and email address. The Roster may also include a student's photo, pronouns, or their recorded name pronunciation, if the student chooses to provide these.

You can click Export at the top of the Roster area to download a spreadsheet that includes student names and email addresses.

How do I make my Sakai site visible to students?

When you are ready for students to access your course, click the Publish Now along the top of your course site. By default, all courses are marked unpublished (as shown below) until the instructor makes them available to students.

Durham Tech's Online Course Guidelines state that the instructor should publish the course site by 8:00 AM on the class start date.

Publish Now button is circled, in the top middle of a Sakai site

Where do my students get instructions for logging in to Sakai?

From YOU! Sakai may be new to your students, so it's important for you to give them instructions for accessing it. Please give your students a copy of the appropriate Sakai Student Login Handout, so they will know how to log in and who to contact for help:

How can students get help with Sakai?

The Help for Students page contains many videos and links to help your students learn to use Sakai – how to post in discussion forums, taking tests in Sakai, and so on. We recommend that you familiarize yourself with these resources and point your students to them.

The Contact Sakai Support page lists several ways students (and instructors) can get help:

  • A Sakai help desk is available 24 hours a day, seven days a week for students and instructors. This help desk is provided by the North Carolina Community College System.
  • Also, during the work week, you and your students are welcome to contact Durham Tech's local Sakai support staff directly by emailing sakaihelp@durhamtech.edu.

What happens when a student drops a class?

  • When a student submits a withdrawal form, it must be processed by Student Records. Once that is done, the student will be automatically removed from the Sakai course site, typically within 12 hours.
  • If a withdrawn student is reinstated in the class, once Student Records processes the reinstatement, the student will automatically be added back to the Sakai course site, typically within 12 hours.
  • No data is lost in Sakai if a student is dropped and then re-added.